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We were made to feel so welcome from the moment we walked into reception. We bid for our stay as part of charity auction. The owners of Stratford park had donated a golf break of a night dinner, bed and breakfast and two rounds of golf in aid of Primrose Hospice. The junior suite is a lovely room, cozy and relaxing with luxury touches. Maz, the restaurant manager was attentive and looked after our every need. He gave great recommendations for food and wine and all was delicious. Golf - lovely course with wide fairways. Again friendly service from all. My challenge was to get over the water on 17th. I didn’t succeed so I will definitely go back.

The hotel is generally good and the staff are attentive, but we would suggest avoiding the restaurant.  The hotel doesn't warrant a 4* with areas showing wear and tear such as water-damaged wood, mouldy seal in the bathroom, broken window locks, etc.  Our room was not ready when we arrived, so we were given a drinks voucher. After being advised our room was ready, we arrived at the room to find the maid still cleaning the room. The room included basic tea and coffee facilities and toiletries.  The pool/spa is limited and has a cold pool, a steam room, a sauna, and a gym.  We had booked into the restaurant for an evening meal, but when we arrived there was a table complaining about the food. They had sent their food back to the kitchen twice, and the staff were suggesting they send it back again. They walked out of the restaurant. Based on this, we thought we would order something that was pretty safe, so we ordered a burger and a chicken. However, the meat tasted cheap and of poor quality. The restaurant is charging gastro prices, but the quality is nothing better than Wetherspoons or worse. Again, the puddings were basic, with a vegan coconut ice cream that had an odd texture to it and a sticky toffee pudding that was no better than a cheap microwave pud. In our opinion, the staff were inappropriately dressed, with one waitress having such a short skirt that every time she moved you got to see more than you wanted. The bar staff were assisting in the restaurant, and one barman was dressed in hip-style jeans, which kept falling down. Although all very attentive and polite, it seemed that the hotel as a whole had very limited staff, with everyone just mucking in.  The breakfast was not much better than our evening meal. We arrived at 9.30am to find the milk, pastries, hot water, etc. had run dry. There was a selection of hot food, but once again the meat tasted cheap. The main waitress was incredibly young and either didn't communicate or spoke so incredibly quietly that you could not hear what she said.  At check out, we were not asked how our stay had been, and we felt that everything was done to avoid such communication.

The service was great! There was an error with room allocation and as the booked room was not available, we got upgraded to a suite which was wonderful as we were celebrating a special milestone birthday. The dinner at the Trevellyn Restaurant was beyond expectation as we were vegetarian and the vegetarian meal prepared by the chef was awesome. The hotel decor itself looked a little tired although it added to the authentic look of the listed building. It was a hot weekend during our stay and although there was no air conditioning, a small fan was provided which made a little difference when sleeping at night. The gardens needed some upkeep and it would have been lovely if the fountains had been working. Overall we did enjoy our stay and look forward to coming back again after it has gone through some upgrading and refurbishing.

Excellent, spacious family room - bunks - with share bathroom. Perfect base for my adult daughter and I who were travelling the region together in a hire car. Beautiful Georgian mansion, with rooms and grounds to explore. I noted the pod (tiny home) and available glamping options only after arriving. Beds were comfortable, and staff were helpful (I even enjoyed the banter, ie being teased, about Australia's underperforming rugby union team). Would definitely stay here again, though may consider pod and glamping options which both look very exciting. Being a YHA the tariff was very reasonable, and the self-contained kitchen also assisted in this regard. Heaps off off street parking. Being located a few miles outside the bustle of Stratford-upon-Avon also proved advantageous.

I've stayed at this hotel four times, and unfortunately, I've consistently been disappointed with the housekeeping service. Each time, the room was never topped up with essentials, and the bins were left full, even when we put the ”clean my room” tag out. This lack of attention from housekeeping has been frustrating. However, when I reported the issue to reception during my most recent stay, Rejo from the reception team immediately took action. He personally came to our room and cleaned it thoroughly, ensuring everything was in order and making our stay much more comfortable. His prompt response and dedication to resolving the issue were greatly appreciated.

Bed was very old and small and incredibly uncomfortable room 2007 Air conditioning (which didn’t appear to be air conditioning) was very loud and useless, room was so hot and stuffy- as was the hotel, especially this side of the building. Table fan provided which helped cool the room slightly. TV kept turning its self on throughout the night. Only English tea- no earl grey. Shower was a dribble of water. No room service after 9:30 which was very disappointing and no suggestions of where we could order food from elsewhere. Bar shut and no drinks for guests. The room was a long way from reception and lift. Good points- public areas are lovely, garden really pretty and plenty of space. Room sizes are very big, shame about tiny TV and bed

It took 5 minutes to walk to the Shakespeare's house. It was a little hard to find a car. On a three-way road, parking was not very convenient. At that time, I found the parking lot for several rounds.