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Lovely lovely hotel. However you need to be aware there are a lot of displaced families staying here which I am absolutely supportive of, but, the family near us had a dog and we were woken up 3 days in a row by a.dog barking for 1 hour whilst they were down for breakfast! So not the relaxing break we were hoping for. There was also parties both Friday and Saturday which were very noisy. It's a bit too far out of the centre. Easy to get a taxi and about £5-7 each way,but krakow is so cheap genuinely think you'd get an accommodation in the centre for equivalent of this hotel plus taxi each day.

I am very disappointed to leave this review. This hotel should never be allowed to claim 5 stars. The whole experience was a let down. I understand that stars may differ in different countries but even still, this I'd a 3 star hotel at best. The staff were friendly, apart from one who had an attitude problem for some reason every time we spoke to her. They didn't ask if everything was OK and didn't check that we needed anything at all throughout our stay. The room only has one extremely soft weird shaped pillow per person, which might aswell not be there. The beds are comfortable, but all they are is two big singles pushed together. The carpets in the rooms are stained and wallpaper is starting to come off and worst of all for us, the overwhelming smell of cigarettes coming from the downstairs ****** is disgusting. Our room stank of cigarettes, so much so my clothes now smell of them. We are both none smokers. The bathroom had a sign on the toilet to say it had been disinfected. Yeah right. There was a hair on the toilet seat?. There was an empty bottle of vodka found behind the chair in the room which I stood on when drawing the curtains and there's a lot of noise from the road. Also, on a night there is a horrible humming noise which kept me awake. I do not expect any of this from a ”5 star” hotel. The tea and coffee in the room doesn't have milk? There is no bar apart from in the smokey ****** and the breakfast..... you get two eggs, then you can select from the table of warm yoghurts and warm meat, as it has literally been left under the heater. None of it tasted fresh and everything is at room temperature. The staff in the restaurant were friendly and nice people, it isn't their fault as there just following instructions from their managers. I get that it is meant to have a old house theme, but this doesn't excuse horribly stained carpets in the rooms and the constant smell of cigarettes. We didn't see any other guests apart from locals and I find it strange why there are so little reviews on TripAdvisor as of recent. It is 20 minutes from the city centre, however a bolt taxi only costs around £5. My overall opinion is if you want a 5 star hotel. Pay a little extra and get a 5 star. This is NOT what you want when booking 5 star.

Hotel was nice, friendly reception staff who were helpful. Outside of city centre had to get tram 4, which on initial arrival was very difficult to locate. Luckily a lovely polish man took us to the tram stop, god bless him. Trams very cheap indeed. Went on 2 tours - Auschwitz & Salt mines, downside being had to get a taxi to a pick up hotel closer to the city centre. But cost approx £6. Both tours were well worth it. Breakfast in hotel was good. No water available in rooms just coffee. Found the bathroom was very hot powerful shower but room slightly cold. Turned up thermostat but didn’t seem to get any warmer. Slept well, little noise. Lift available.

酒店擁有免費的停車場，對於開車人士非常友好。 酒店乾淨整潔，無可挑剔。 早餐豐盛，前台熱情。 我很推薦這裏。