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Stayed here on Christmas night 2020 with husband, 2 kids and a dog. Pros: 1) Good COVID precautions. The front desk was like Fort Knox with the plastic shield, the few staff we saw were masked, no breakfast, had to sign up to use the pool and were limited to 1 hour. Hotel in general seemed very clean. 2) Pet-friendly. We rarely stay at hotels with our dog, so we appreciated the option of a non-dump hotel with a reasonable pet charge (only $15/night). We did hear another barking dog in the room next to us, but the walls are thick enough that it wasn't disruptive. 3) Open, period, and on Christmas. We've worked holidays before, so we appreciate the work of the staff, especially in 2020. Cons: 1) No bedding for pull-out sofa. This was annoying. We sent our son to the desk to get it since it wasn't already in the room, and the receptionist informed him it was all being used in other rooms. So we had to use the bedspread from one of the other beds. 2) Unlocked side door and dog landmines/cigarette butts everywhere. Took the pup out in the morning, and it's clear there is no attention to detail on the side of the hotel (yes, I know guests should be responsible for the poo, but the hotel could at least put a cigarette butt container out there, or run a rake through the grass once or twice a week). More concerningly, I swiped my key to go back inside, only to discover that the e-reader wasn't activated and there wasn't even a locking mechanism in the door itself. In retrospect, that's very concerning from a security perspective. 3) Charged the wrong credit card. I presented a different card *at check-in* to the receptionist to charge for the stay, and instead she charged the card I used to hold my reservation. Called a couple days later to sort it out, and there were no charges at all to the one I gave to the receptionist. Staff needs to be retrained to make sure the correct card is charged. I don't go to hotels looking for complaints, but unfortunately the cons outweighed the pros in this case. Probably wouldn't stay here again, unless for another quick overnight.

Stayed here for 8 days while looking for a home in the area. Staff was friendly. Beds are comfy with two different pillow firmnesses on them. Room was quiet and clean (stayed on second floor). Starbucks, Wendy’s and DQ are within walking distance and numerous other restaurants and stores are within a 5-10 min drive. Breakfast is typical fare and there were gloves and masks available to guest usage in dining area. Seating in breakfast area is plentiful and during other times of day a great place to get work done. Having lived in Lake Zurich five years ago I was unaware of the hidden gem in the community.

Every time we come back to our hometown of Algonquin to visit. We stay here and it’s special to me. Because I went to Jacobs High School when I was a student there. So I always ask for a Jacobs view.

Very good, very good, very good.