Garner Hotel Clarksville Northeast

Great value for the money spent.

I was told they didnt have any clean rooms after i booked my room,and after 4 days im getting told this hotel wont refund me for a room the hotel didnt have available. And now this sote womt publish my review because it is not a good one. 5th time ive tried to give my review and it has been denied with no profanity or information that is not supposed to be on there.

Excellent service. Room noisy through the night due to nearness of interstate.

I used my credit card for incidentals, left the room in satisfactory condition and two weeks later the deposit is still on my card. I had to dispute the payment with my bank. The front desk associate was in training and seemed to be unsure about how to process cards. New hotel and new staff. Hotel is next to interstate so it could be hard to sleep for light sleepers. Breakfast was good.

I made a reservation online with *******. When I got to the hotel, they said they had my reservation, but no room was available for me. This was at 10 o’clock at night. I was stuck, scrambling trying to find her hotel that had availability this late at night.

What a nightmare! We arrived around 4pm and find out the power was off due to storm that went through at 9am in the morning. Which we totally understood.(Angie)asked if we could wait about and hour or so for our room to be ready due to the power outage, so we waited. We had no problem waiting. When the room became ready, we went to 321 and found out the TV only had sound and no picture. We went down and spoken to Angie again (who did everything she could) told us maintenance would fix it, we than decided to go to Dinner and wait it out again. About 1 1/2 hours later we came back to find our room key did not open the door. (our suitcase were locked in the room along with my husband's medicine) We went back and forth 3 times down to the lobby but it still wouldn't work. She again called maintenance to come fix out door. We stay in the main lobby from 6:30pm until 9:45 pm before we could get in the room, she finally found a master key to open the door, which we had asked about 2 1/2 hours earlier. Maintenance and the managers where no where to be found. Other guest that arrived tired we given bedding to clean they own rooms that the cleaning staff didnt finished after the lights came on. Very disappointing that the managers and maintenance were not on site to help with the problems that came up. We totally understand the storm happened but a TV not working all night and locked out of our room for 2 1/2 hours was not worth $160 dollars a night. DO NOT STAY HERE

The room was comfortable and pretty. Everything was very clean. Fantastic staff and service. Great coffee and breakfast. Wish I had brought workout clothes and swimsuit, as the pool and gym looked really nice.They accommodated my early check in graciously.

When I arrived they said they did not have a reservation for me. The woman at the front desk said had it happened to a number of people. I had to scramble to find a room at a poorer quality motel at a much higher rate due to the lack of lodging because of the solar eclipse.

The mattress was less comfortable than I would otherwise prefer. But overall it was a good stay.