Hilton Garden Inn Clarksville

The pictures show a whirlpool. Get to the hotel and there is NOT one in the room. After a long day this is why I purchased. They refused to move me or refund and trip.com refused also even though their listing clearly shows it was supposed to have one! Worst experience ever. I left and went to another hotel and paid for another room. So now I paid for a room I didn’t even use because they falsely advertised

Hotel was great. It is our second time staying there.

Parking lot was dark & there were no black out curtains.

When we checked in, Thomas was great. The hotel and staff were fine, until we had a tornado warning. When the cell phone emergency alerts started going off, I called the front desk to ask what was the emergency procedure- Do we go to the basement? I was told there was no basement, but IF we wanted the banquet room to be opened they would open it. Shortly after that, the air raid sirens started going off with the tornado warning announcement, then the power went out. The staff finally started going around knocking on doors telling people there was a tornado warning, but there were absolutely no emergency lights in the stairwell, and the staff couldn't direct us to the banquet room once we got down to the first floor. We were literally opening doors trying to figure out how to get out of the staff working area and to the banquet room. Once we got to the banquet room, the staff was good about passing out water and making sure everyone was okay. But I feel like they should have been better prepared for that emergency since they have those emergencies often.

The place is dingy. The exercise room was closed; the whirlpool was out of order. Trash in the hallways for several days.

Just one night here on a business trip. I tow a trailer and the parking lot was large and easy for me. The hotel has everything you need to not have to leave. the rooms were quiet and clean and the staff was helpful.

The check in was good. When I went into the bathroom to go there wasn’t hardly any t paper. And also no extra roll. Also we paid $177 for the night and went down to breakfast and noticed we had to pay 9.90 for a continental breakfast. Quite a rip off if you ask me.

We stayed in room 519. The bath room was terrible. Shower stall was a disaster. A large crack in and corrupted surface on the shower base, no towel rack and a sticky bath room floor. We didn’t take a shower. Also this is the first Hilton to ever charge for breakfast and we have stayed at many Hilton properties. I am a Hilton Honors Member. Overall everything else was OK but the property is showing some ware.

Quiet rooms that are showing some wear. Bed was extra firm.