Guest User
December 26, 2021
Had a great stay with family here in Dec 2021. The overall stay was so good, that I decided to review the place. Here are the PROs and CONs: PROs 1 Top notch service: Very polite staff. Extremely courteous. Always helpful. Special mention to: Mr. Vignesh – for helping draw the itinerary. Thanks to him, I discovered a hidden gem of Pollachi called Winner falls. Mr. Robert – GM of the place. Would always come up and speak to us during breakfast, checking if everything was ok. Same kind of hospitality that you would receive in 5star hotels like Taj. Mr. Indrajeet – Helped us with breakfast. Was always courteous. He was so patient, considering we had 2 kids who took time to decide what they wanted. We had opted for a buffet, but since there were less guest, he served us ala carte. He would give us complimentary fruit juice, fruit platter ***** with every meal. Always smiling. Do try their cheese chilly omelet – perhaps the best I’ve had in a restaurant. Mr. Bharat – Excellent housekeeping. Tidy the room so well, that we would double check if it is actually our room 2 Location: Unlike a few budget stays that are in the busy parts of Kovai such as Spree and Kiscol Grand, this is located in the silent part of the city, so it is very peaceful. Easy to take your car in and out. Close to Fun Mall, restaurants such as Burmy & Creamery (all are 1-2 mins away by drive) 3 Car parking: There is ample car parking (think around 10 cars can fit in), & no it is not in the basement, so there is no need to struggle to get the car in and out 4 Security & Cleanliness: Its Covid times, so cleanliness should be top priority & these guys take it seriously. The way they clean the linen, beds, rooms, elevators etc is mentioned in the website. Do check it out. There is always a security guard at the car park, so safety is also assured. 5 Free extra bed: They have a sofa cum bed. While they initially charged around 1000rs for that, I said it would not be fair as it is not a separate bed and a sofa convertible, so they waived it off during my entire 6-night stay. So, a big plus if you are travelling with kids and need an extra bed. 6 Kitchen: Though small, it is enough to prepare a few quick snacks. The mini fridge is a added plus. 7 New: It’s a new hotel that opened its doors in 2021 April, so everything is shiny and sparkling clean, so as well choose this than an old hotel that has seen a million visitors already. CONs Like any hotel, this is not perfect and comes with a few cons. Here is a few of them. 1 No hot water during early mornings: If you want to bathe before 7pm, there is only warm water in the bathroom, but NO hot water. You will have to call reception and they bring it in a bucket after a good 10-15 mins. 2 No English channels: While they have a nice TV, they have not subscribed to any English channels. They failed to do so even after making a request citing technical issues. Conclusion Overall, the PROs far outweigh the CONs. For 3 to 3.5k per night, this