Hotels near ATL SkyTrain – GICC Gateway Station, College Park

This type of room booked by Ctrip must avoid the third floor. When I entered, I smelled a so-called cigarette smell and immediately asked to change rooms. The front desk said that many people smoke on this floor 😅... The hotel only has a small train next door to the airport. It is not very convenient if you have a lot of luggage or it rains.

I just checked into this hotel and this is the single worst hotel in the IHG portfolio and it’s all because of customer service. Clearly there is no training provided and it’s not regarded. I walked in the hotel with my grandson and was not greeted by the (apparent manager Brad Tolliver) or Ashantia, the front desk clerk. She promptly asked for my name and picture ID. There’s a wheel out front for Club Members to spin and win things so I spinned the wheel. She paid no attention nor did she bother to ever acknowledge if I was a reward member. I asked her if there was a room available on a higher floor. She said “no, your room is on the 2nd floor”. I said ok. Sigh. She’s not nice. But I’m gonna keep it in the road. She asked if I was parking a car. I said yes but at the time there was a party coming out of the elevator who was talking so I couldn’t hear her. I asked her what she said. She looked up at me and rolled her eyes and never repeated herself. She took my credit card. Said that the parking would come out of the incidentals. (I know that my parking is included in my rate but I’m trying not to be confrontational). She walks away and doesn’t say goodbye. Just drops my keys. Doesn’t say where the elevator is, welcome to the indigo… nothing .. just disappears. I ask Brad Tolliver if there is a manager. He states he is one. I ask him if he’s ok with her behavior and level of customer service and he’s silent. He says nothing! Not a thing!! I can’t get past that. This hotel isn’t nice enough to deal with bar customer service. It needs updates but if the customer service was better it would be tolerable. The area of town is sketchy at best and it’s noisy because It’s Right by a roadway. It’s a no for me.

Overall, a good experience. The front desk was very nice and quick, our room had a crib as we requested. Very clean hotel with good service. The hallways are sad looking and dated. Bathrooms need an upkeep as well with the walls/tub/faucet. With a facelift, this hotel could be excellent! ***If you do long term airport parking, there are TWO Courtyard by Marriott... there is a South Road and another one. Make sure you don't get on the wrong shuttle like we did...

This hotel is situated in ”no man's land.' Be sure to dine before you arrive because the options are extremely limited once you arrive. You would not want to walk anywhere. Upon check-in, you will be asked to sign, ”I agree to pay for the room and incremental charges.” There were no figures associated with the request. When I asked what the room charge was, the desk clerk had to clear the entry and start over. I told the attendant that I did not want to sign a blank document. If I disagreed with the numbers the next morning, how would I contest them? I would have already agreed to pay them. Be ready for a $12 secured parking fee. Hmm...the hotel next door does not charge for parking. Suggestion to the manager: how about waiving the fee for Marriott Bonvoy members as a perk? Breakfast was provided. I will be looking elsewhere next time.

I booked this hotel since I was landing in Atlanta at 2am, and just needed a place to crash for a few hours before I could pick up my rental car. When I got there at 2:18am, I was told they had had a flood, and didn't have a room for me. I was forced to go walk to another hotel and try to find a room. At 2am. The night manager was very kind about it and gave me the owner's name and phone number, and told me when to call to get ahold of him. When I called this hotel to inquire about having my last minute room reimbursed, Grace, the manager on duty, got very snippy with me, telling me it wasn't the hotel's fault that an irresponsible guest left their bathtub overflowing. I told her that I understood but that it was not my fault either, and that I was the one left stranded at 2am. She did not care. She refused to let me speak to the owner, telling me that he was too busy to speak to me. She said there was nothing they could do for me, and when I tried to press the issue more, she hung up on me.

I didn’t read the reviews as I ended up in Atlanta unexpectedly after good old Southwest cancelled my Austin flight & Atlanta was my only option to get back home. I’m glad I didn’t anyway because I probably wouldn’t have booked it but I have nothing but good things to say about my 1 night stay. The neighbourhood probably isn’t the best but I wasn’t here to sightsee The shuttle came quickly & the journey from the airport took less than 10 mins The hotel was bright and clean & the lady on reception was very friendly & welcoming. She acknowledged my IHG platinum status & I was checked in very quickly I had room 616. It was spotlessly clean, modern & comfortable with all the hoped for amenities. Fridge, hair dryer, microwave, coffee maker, iron etc. It was also quiet & the air conditioning unit was good as I like a cold room. Clean bathroom with a great shower. Breakfast this morning was also excellent. Bacon, eggs, muffins, pancake machines, juices. They also have free coffee & tea available all day. Didn’t use pool as it’s chilly but it looked clean The lady at reception this morning let me keep my room a few hours longer & was also really lovely. Everyone I encountered smoked & said good morning. As a lone British female stranded in Atlanta I felt safe, comfortable & welcome & I would happily stay again should the need arise Ps I didn’t see any homeless people sleeping in the lobby?!

I chose this hotel for a student group trip. It is an economy hotel and the rate was pretty good. It is a newer hotel so things seemed very fresh and up to date. I was placed in a suite room, where I entered into a living space and then walked through a hall with a kitchenette (fridge, sink, microwave, and coffee maker), and a bathroom in order to get to the bedroom. This worked particularly well because after ended up needing to stay for 10 full days. The breakfast buffet had mainly packaged breakfast sandwiches that worked well. What I would particularly like to comment on, however, is the staff. Each one was friendly, kind, and accommodating. I had to extend my stay 3 times and only had positive interactions with the staff via phone or in person.

Hotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.

We checked out early from another hotel because it was dirty and it needed total a renovation. Im a germaphobe and when I stay at a hotel it better be thoroughly clean. This hotel check-in was fast and easy. The front desk agent was very friendly. This Hampton Inn is updated and modern. It is conveniently located next to a gas station, near a Walmart, and a Cracker Barrel. Walking into the room I am inspecting the bathroom floor, shower , coffee station, refrigerator and carpet around the bed. The room was very clean and it had a pleasant clean smell. The bed was very comfortable. The free breakfast buffet had everything I needed… fruit, oatmeal and yogurt. The gym was small but it had free weights and a treadmill. I would definitely recommend this hotel for an overnight stay.