Guest User
June 3, 2023
Stayed here for 4 nights for our one year anniversary. We were informed at check in that the AC was not working (normally a red flag for me in Italy). Having said that, I decided to take the risk as the property is beautiful, the staff are amazing. The problems began out last night. Around 12am, the downstairs guests (children) decided to start smoking. Now normally this wouldn’t be an issue, except the AC wasn’t working for the duration of our stay which required us leaving the windows open. Soon thereafter, smoke started to fill our room, as they “partied” on their patio the loud voices and laughs rang through the breakfast courtyard. I called the emergency line and received a call back. The lady wasn’t apologetic as she had no idea based on my description which room we were in or who we were. Super disappointed as this was the first time we’ve encountered guests who acted like they were in Ibiza, in a city like Como. The service and property are immaculate but I’ve learned to stay away from the trash you have to spend >$1,000/night. Daddy/Mommy can’t or refuse to pay that much for their children to sleep/smoke.