Hotels near RISEgallery, Croydon

On arrival there was a new girl on Reception (black girl) and she told me that the room I had reserved was room only and I knew I had booked a b&b rate. Although she was very pleasant she said she was new and needed to check with a more experienced receptionist. A white lady came into the reception area and was telling me that the new girl didn't know how to check was was included in the room rate and started showing her - how to check for this while I was there. This white lady (had a foreign accent) was quite abrupt to me and I thought to myself, maybe if you trained the new girl better, she would be able to check these details. The new girl was apologizing, I said to her its not your fault, you need to get trained better in your role. She was a beautiful young girl and very friendly and tried to help as much as she could. The kettle in my room was not working but was replaced quite quickly. I went to get some milk from the trolley and the Housekeeper (Spanish) screamed at me - your are not allowed to touch the trollies and if you need anything, please contact Reception, I said shall I leave it back then and she said - No its OK!. Had to advice Reception if one, needed their room cleaned. Breakfast was nice except the mushrooms they were too hard and difficult to eat. Staff tend to move trollies and talk to each other when guests are around and they use the guest lift as a service lift. They got in the way at times when I was trying to get out of the hotel, they apologized for getting in my way. Majority of staff were friendly, rooms need updating. On my last day, I was getting some tea at breakfast time in the dining area and when I returned a staff member (Small Indian lady) was clearing away my food and I had only went to get a cup of tea and had not finished my breakfast, I told her I was still having my breakfast. I was annoyed as my room card was still on the table but she never noticed this and was clearing it away. They spray and clean empty tables very close to you as you eat your breakfast which is frustrating as the smell of the cleaning liquid is quite strong, It was my first time staying at this hotel, however in the past I have had coffee/tea there but never stayed before. I would rate is as a 3 star Hotel and not a 4 star Hotel.

Stayed here for two nights whilst in London for the King's coronation. Previously lived in the area and never knew the hotel even existed! On bus routes to East Croydon so easy to reach if no car. Free parking too. The hotel has a far east theme and is popular for weddings and in fact there was one taking place when we arrived and their outfits were beautiful. Stunning high class decor around the hotel with amazing glass chandeliers. Our double room was spacious and nicely decorated and we had a very clean bathroom with shower and free toiletries. Breakfast was included in the price which was in the dining room not in a box as some people mentioned! There was cereal and cooked breakfast, croissants, juices and fruit. More than enough! The staff were all very friendly and attentive. Will definitely stay there again when back in London

Arrived today at the hotel at 1500 to check in having booked disabled room plus one other almost three months ago. The receptionist apologised to me and said lift wasn’t working, but an engineer was currently at Rotherhithr and would be there in two hours. As my 89 yo mother uses a wheelchair and we had travelled five hours to get there that was a bit irksome, but I arranged for us to do something else until lift was ready. The said they would call when it was working. At 1800 I had heard nothing so called and was told engineer had four hours to attend and would be there soon. 1900 called again, no engineer and Sharon reiterated the four hour slot and there wasn’t anything she could do. I told her that my my mother wanted her room as she was very tired and she made some calls. She reiterated the four hour rule, I reminded her that at had arrived at the hotel at 1430 and it wasn’t working then either. She chose to be one defensive mentioning I didn’t check in until 1500. That is correct but I was with family there earlier and it had already failed before I checked in. I asked her to make alternative arrangements for us for the night and she said she would try. What that actually transpired was she said there was no hotel nearby with rooms and she couldn’t help and I could have a refund. Hardly helpful, and she didn’t seem to realise the gravity of an 89 year old lady needing a lift to get to a pre booked room and that a refund was not the answer, but good customer service was needed. I asked her to contact her management to arrange something. She tried but to no avail. I called advise her that within ten minutes I had found hotels nearby (and trust me at this point I’m stressed and getting irritated that she seemingly had no intention of helping. She couldn’t have tried hard as the local premier inn had availability (I told her first it was a travelodge but she chose to patronize me that there wasn’t one on the Purley way - and anyway the room was a available. Thatnlast statement is correct but without throwing Ann elderly lady over my shoulders it was inaccessible. I went to the hotel alone to retrieve bags dropped earlier and still she argued that the room was available and that the lift engineer was there! The lift still didn’t work and rather than argue with this woman kept repeating she could do NOTHING And that the room was available I chose instead to deal with another member of staff - retrieved bags to go and collect my mother and stay elsewhere. We will return tomorrow for the remainder of the stay and I will raise in person with the general manager. My family is spending around £1000 at this place for a special event this weekend. Some empathy would have been in order, and there is the issue of breach of contract i intend to raise with the general manager on this occasion. I appreciate things do go wrong but it seems there is no plan to deal with an event such as this. I feel the woman was possibly willi

Our experience at Adagio Sutton exceeded all expectations! The rooms were exceptionally clean, offering a pristine and cozy atmosphere that made me feel right at home. The staff were incredibly kind and helpful, always ready to assist with any questions or requests we had. Their warm hospitality truly made our stay memorable. Wehighly recommend Adagio Sutton to anyone seeking a top-notch accommodation with impeccable cleanliness and friendly service.

I don’t usually stay in Ibis hotels but this one is like no other ibis hotel I’ve stayed at. From the laid back informal reception area to the contemporary rooms this was a good overnight stay. I appreciated the welcome cookies. The room was spacious but clearly designed for short stays in regards to storage space. There’s USB ports by the bedside. The bathroom has a shower, no bath and good to see the body soap and shampoo in dispensers rather than individual plastic bottles. The water though was only luke warm. The Wi-Fi signal was excellent. Location is excellent in the centre of town and just a few minutes walk to the station. The restaurant menu was limited but adequate for most tastes. My only complaint was the pulsing noise of the bathroom extractor fan which is independent of the air conditioning in the room and not able to switch off.

Just leaving Holiday Inn Sutton and have had a truly wonderful stay. This hotel was used as a base for exploring London and surrounding areas and can't recommend highly enough. Ok we're not talking 5 star luxury, but if you're looking for that common sense should tell you to book elsewhere. However if you're looking for CLEAN (so important) and comfort with EXCELLENT staff then this will be for you! Staff are honestly some of the best I've encountered (even in 5 star hotels) and I don't say that lightly. Restaurant, front desk, housekeeping, health club all an absolute credit to the hotel and brand. Thank you. Nothing was to much trouble and you made our stay really great. It's the morning and evening acknowledements and friendly vibe and all the little touches that really do go a long way. We'll be back and would highly recommend this hotel and if there's a way to reward staff on duty 27th-29th August 2022 please do :)

Absolutely loved the location and will definitely return. The service and attention to detail from the reception team especially is 10/10. Certain areas of the hotel need refurbishing - even if just a lick of paint for now as they aren't in line with the rest of the hotel. The room was small but practical and unfortunately didn't have the best of views but that's not an issue. I felt comfortable and safe during my stay. Had a minor issue with the air con unit which is very dated and didn't match the aesthetic of a modern and refurbished room which looks very appealing. Overall, would be very happy to visit again especially during the summer and try out their dinner menu.

Beautiful hotel located in centre of Bromley. Easy access via remote key 🔑 to both hotel and room! Lovely touch with GHD hairdryer and straightener! Only downside is the parking is a walk away in a public carpark .. late night returning to hotel solo would be a concern! Fabulous restaurant/bar attached is Dorothy and Waller unfortunately breakfast not available Monday/Tuesday