Novotel Dakar

no sunlight no service room is dirty

Expensive for the quality they offer. F&b definitely needs improvement. Else clean place with a good location for business people having meetings in the plateau area.

Awful service by both the hotel and makemytrip. Hotel room is extremely overpriced and just not good enough. The staff just doesn't want to listen to the issues at all. On the other hand, makemytrip was awful too. Took too much time to make the payment. Also, they have taken 10k extra for the booking, only to provide bad service. I want some of that 10k to be refunded. Don't want to use your platform ever again. So please keep your discount with you

On the date of my arrival (May 20, 2024, at 8am) the receptionist who attended to me was rude, rude, unavailable and very aggressive. She did not provide me with information regarding access to the room, she refused to insist on my payment via Visa credit card, she refused to clearly write her name so that I could report her bad behavior. The room I stayed in did not correspond to my reservation instructions through HRS (from the World Bank), it did not have a view of the sea or pool. The mattress was extremely soft, without comfort, which prevented me from sleeping well, I needed a more rigid/orthopedic mattress, as I was at work and it is very important to be able to rest well and wake up without back pain. It was not a pleasant experience at all.

Well, there seems to be no relation to the price you pay versus what you get at this property. It never felt like a particularly good value to me, the rooms are a bit old and there seems to be nothing interesting aside from a small market that is particularly interesting nearby. The photos I see emphasize the food, which seemed acceptable to me, but no more. While I have no specific complaints about this hotel, I can't say that they tried particularly hard to make me want to come back either.

Comfortable room, with a separate toilet room from the shower. The roomservice food was decent, and so was the breakfast buffet. The lunch buffet is to be avoided. It is well located, near the port of Dakar. The international airport is about an hour by car. I would stay here again.