Laguna Cliffs Marriott Resort & Spa

Got additional charge without any notice. This is not why I gave you guys my credit card for. I called the customer service several times and got no feedback. Every time a lady will tell me that someone will call me back or send me an email. You guys made Marriott like a fraud. Shame on you. Will never visit again.

There is a lot of good, but the back end has been terrible. I should also state that I am a Marriot Platinum member. Good-The hotel and area are beautiful. We fell in love with Dana Point and the beautiful grounds of the hotel. The room was clean and comfortable. Not Great-The staff is a mixed bag. Some front desk staff were wonderful and very helpful. Others were just doing a job. For example, we got in about 3:20 and we're told our room was not ready and would be by 4:00 guaranteed. We were also told we would get a text. At 4:15 we checked and a wonderful lady got us a different room because ours was still not ready. The food was tasty but staff was not very attentive. Bad-Here are the issues I am still working out. I had two charges on our card that didn't add up. I called the week we got back and left a message regarding the issue, no call back. I called 4-5 days later and couldn't get the accounting staff, but the front desk said they could only see one charge of $158. Today (4-5) days later, still no call back on the initial message, I got in touch with the accounting staff, and they said they would look into the mysterious charge. So, three calls later, I am still out an extra $128. The other charge was $158 for one night of valet parking and a resort fee. I asked about this on the second call, and the front desk stated that valet parking is $60 per day, not per night, hence $60+$60+$35 which equals $158.81 so there must be tax. The odd thing is how they list parking on the app. One section says on-site parking $52 a day. Another section says Parking overnight self $52, valet $60. Hence, there is some false advertising here. I will post a screenshot if allowed. All in all, we loved the hotel, but the lack of urgency on fixing bills and inconsistency of parking fees are infuriating. I stay at Marriotts about 40 nights a year, and this fee experience has been the worst I have ever had. Usually, it is a one and done call

We had a fantastic stay! The staff was incredibly friendly, and Aldo at the front desk went above and beyond to be accommodating, professional, and helpful. We were able to check in early, and our room was beautiful with a stunning view. The in-room dining menu offered delicious options, making our experience even better. This will definitely be our go-to place whenever we visit Dana Point!

Sad to write this review because so much potential. The staff really trys but the list of issues just goes on and on. I can only remember a few . -Key not working Upgraded to best suite which just so happens to be directly in front of kids pool. View of screaming children at a $1900 per night charge of hasnt used an upgrade reward Was told in welcome flyer bar open to 12am-couldn’t even get a beer at 10 as was closed-issue is shortage of staff. What is a beautiful location is negated by no or new staff that can’t handle amount of guests. To top off they never even bothered to contact Bonvoy so now I’m filling out missing stay forms. Please get your act together and make this beautiful property guest friendly,

Loved the property and staff was friendly and helpful.

We booked 2 rooms with partial ocean view and both were the worst rooms they have there. Balcony in one had a very high wall blocking any direct view. Second room was facing the roof and being on the same level as the roof that's all you can see. That should be disclosed before booking. Pillows were very tiny and very uncomfortable. Sheets also were made of very cheap quality. The rooms seemed to be clean. Hotel itself is ok but our rooms were very disappointing.