Candlewood Suites Decatur Medical Center

This was my 2nd time staying at this place. My 1st visit was Summer 2023. That visit was perfect but my recent visit was a major deal-breaker. Checking in didn’t go well at 3:30pm. The clerk was very stern with the way she spoke to me. Instead of welcoming me to the hotel I was attacked with comments relating to the $250 smoking policy and the construction going on. When I got to my room I noticed a lot of banging and construction work going on. More than I expected. I was frustrated cause I just drove 10 hours straight from Taos NM to Decatur. I was wanting to kick back and relax. But instead I got to hear BANG BANG BANG from hammers near my room. I walked down to the lobby at 3:45pm. I asked the clerk when the construction would stop. She said 6pm. So I went out for diner to buy some time but when I returned at 6:30pm the construction was still going on. I am a retired military vet and I have never experienced like this before. I am still frustrated with the hotel cause I paid good $$ for a nice quiet room. I also wanted to make note that this hotel is on an island. No restaurants are walking distance. You will need a car to get anything to eat. I will gladly remove this review if I am comp’d a free room for my inconvenience. Its sad cause I really like this hotel chain. I plan to stay at Candlewood in Amarillo in a few weeks but hopefully I will have a better experience

Comfortable and safe. Traveling solo always nice to find places like this.

Loved the friendliness of the staff as I checked in and while going and coming. The room was very clean and had no issues.

The property was clean and the staff was very helpful. The beds were a little hard but over all it was nice

We had the best service. Our newly remodeled room was perfect! They were still remodeling the hotel but the manager did a wonderful job keeping them quiet. There is no breakfast, but with a full kitchen in the room, we made our own easily. We used their outdoor patio and grills to cook some steaks and then jumped into their pool, which was amazing. The staff there was so nice and sweet, and the manager assisted us immediately with our one concern. She was great. Overall, this hotel was the best we stayed at on our whole vacation.

The staff was great and so friendly! The pillows are so soft and fluffy. The free coffee was tasty and convenient. I would definitely recommend this hotel!! Pool and propane grills were very beneficial and nice!! We will be back next year!!!

We had a great stay. We stayed in a renovated room Bed was soft and comfy. The kids really enjoyed the pool, there was lots of shade around 7pm. Staff was great and room was very clean. We will definitely recommend to family and friends. We are hoping to be back soon.

I Loved this hotel and the staff. Everyone was so nice. They were simply amazing. I could not ask for a better experience. I will stay there for now on. Way better that the other hotel that I was in last time, even though it was a “upscale” brand. Pick this one, you won’t regret it.

I really wanted to give 5 stars for this hotel because i loved the amenities and the full kitchenette. My TV remote would not work, somtimes my door key stopped working, and my room although clean had an odd smell enough so that i had to open the window..i think it was what they used to clean with. I saw other people also at the front desk complaining about their TV remote as well. I suggest not using such strong smelling cleaning supplies, and at least weekly checks of the remotes by staff.