Dodo Jero
July 25, 2024
We had booked for 3 nights. When we checked in, we were offered a room with a sea view for an additional charge. We were not told that there was a large construction site on the city side that was working until 11 p.m. and started again at 5 a.m. It was only after we complained that we were able to move. The new room was not of the same standard, however, as it did not have a balcony. Instead of giving us an upgrade, we were given a downgrade.
When booking tours, the city and desert tours offered as group tours were apparently no longer available, and we were recommended a much more expensive private tour. Probably because of the higher commission for the concierge. Since we wanted to see some of the city, we ultimately had no other choice. 😞
Finally, it should be mentioned: The hotel is located in a business district (Media City). Breakfast does not start until 6:30 a.m., but in most other hotels it starts at 6:00 a.m.
Since we had to leave at 6:00 a.m., we didn't get the breakfast we had booked and paid for on the day of departure.
Next time I'll book a room in the city center. This hotel is 17 kilometers outside the city.
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