julieturnerdarwin
June 28, 2024
I requested a local map showing nearby bus and tram stops close to the hotel. The staff directed me, saying, "Cross the road outside, go through the tunnel, and you'll find the bus and tram stop. The IGA store is 700 meters up the road on the other side." In the opposite direction, they mentioned another food store with limited food options. Further along, not too far from the hotel, there are more amenities. I was surprised by the lack of a local map at the front desk, in the foyer, or in the guest's room information binder. Other hotels typically provide maps for guests. When inquiring about public transport to the airport, I was advised to "Google it," which was disappointing for a hotel's level of professionalism. My niece did use Google but still got lost on the way to the airport. I had to contact the Melbourne Tourist Visitor Centre for guidance. It would have been more professional for the hotel staff to provide the Melbourne Tourist Centre's phone number if they couldn't offer assistance to hotel guests with airport transportation. A map is essential as not everyone relies on online maps. Siri was also inaccurate several times during our trip. Unlike other hotels, your establishment did not inform us about local Indigenous tourist sites, a service that would have been appreciated as a First Nations family. We had to navigate Melbourne ourselves to find Indigenous Places of Interest, which was disappointing, when your staff could have provided a more better and higher level of service on the front counter. The staff at the front counter should demonstrate a much higher levels of professionalism.