Premier Inn Edinburgh City Centre (Lauriston Place)

clean and nice hotel and price is good

Very clean room and comfortable bed, I slept so well. Staff all great.

Sorry but would not entertain staying here again. On initially booking in we were told our room wasn't ready. It looked, to us, as though they couldnt even find our booking. The room was as you would expect from a Premier Inn, could do with a little decorating. After getting settled in we decided to return to the bar for a drink prior to going out for our meal. We asked for Rhubarb Gin but only half an inch left in the bottle so decided on Aperol Spritz but unfortunately only half inch left in that one too. Do they only stock one bottle of each? Hence we went out. Although we hadn't booked for breakfast we were told we could just turn up. We turned up at 8:45 a.m. for continental breakfast. After paying and looking at what there was on offer we thought we'd be going hungry. Everything looked bare and needed replenished. Items weren't in easy reach of a 5ft odd person. When visiting other Premier Inns I've noticed them replenishing items all the time. There was half an inch of berries in a bowl, a small amount of bread and crumpets and that was it. It was only later that we realised there were croissants, but these were above our head height. There were a couple of tables vacant but those that weren't occupied still had all the dishes left on them. They did come and replenish the fruit. We managed to get a couple of crumpets but no plates available so had to use bowls. We did ask for plates but were told we'd get them after the staff member had replenished the bread. I'm not sure what one woman asked for but she was abruptly told " there isn't any". She went away disgruntled. It wasn't long after that another woman asked for sugar and was told "we haven't any". She ended up getting some from the Reception area. On leaving the hotel we realised why rooms weren't ready. One cleaner, hoover running, was scrolling through his phone in the hallway whilst another was standing scrolling through his in the stock room. Sorry Premier Inn, but you had a lot of disgruntled visitors, with every right to be so.

Thus has to be on of the best premire inns ive stayed at. Great facilities, good location and brilliant staff. Couldnt have asked for a better base for our break.

The price was ok, but from trying to check in it went badly, the room wasn't ready at 3pm, while waiting I tried to get a couple of waters from the vending machine that malfunctioned, the receptionist said they couldn't help as it wasn't yours even though in your foyer, couldn't even suggest how to contact the company (seeing as it took money) and they could only possibly put a sign on it (which they didn't). I couldn't get in the room later that night as they hadn't programmed both key cards. even though in scotland the bar didn't have even one malt whiskey for a night cap, I went to the toilet and there was no paper. There were even three dodgy looking people outside the entrance drinking who were allowed to even though obviously not residents and left their empty bottles that weren't cleared up - just really poor and a feeling like no one cared.

Stood waiting to check in and ignored, the guy was too busy listening to his colleague checking in a group of men who she couldn’t find on the system thinking it was funny, I had to approach and ask him to check us in. Room smelled musty and dark, we went out to our Fringe performance, when we arrived back at around 9:45pm there was no one manning the bar for a cold drink, after waiting (we could be seen from reception through an open door), I had to go and ask to be served. Back in our room, it was cold, you could clearly hear heavy traffic from the busy two road junction and traffic lights below. The thermostat seemed broken on the heater/aircon, it was noisy and blowing out cold air at 21 degrees, there were no instructions. To correct this would have meant staff coming into the room late at night to fix this, which I would not have felt comfortable with as a female with my daughter. Then in the early hours a party arrived back and was shouting and banging doors outside our room for what seemed like ages. When checking out I wasn’t asked about my stay, so I mentioned the road noise and the party in the corridor and was told I should have come down and reported it. As a female I did not feel comfortable putting on clothes in the middle of the night, walking into the party in the corridor to go down in the lift to reception, leaving my daughter in the room alone. Plus apparently the hotel was fully booked, so they couldn’t have moved us. Basically, the hotel was dated and in need of a makeover. There was ‘D’ clamps in the breakfast room to hold up vertical blinds, this has to be a heath and safety issue! The breakfast choice was pitiful, hardly any continental and a few dishes of hot, one was fried eggs sitting in oil, looking hard!!! The staff, in my opinion need training in customer service, the musty rooms need cleaned and repainted - don’t get me started on the shower curtain in the bathroom!!!! I’ve stayed in plenty of Premier Inn’s in various cities and this one lets you down. I have complained to Premier Inn and up to now have only received an apology for the breakfast and a proposed refund of £17.98 - how disgraceful.