Anomi D
June 30, 2024
I don't have any problem with my stay, staff was nice. BUT BE VERY VERY CAREFUL , UNTRAINED FRONT DESK STAFF CAN RIP OFF IF YOU GIVE A CREDIT CARD TO THEM. Here is my story. I prepaid $315 to Super 8 in El Dorado, KS through AMA travel ( AAA ) for 4 days on June 10th. When I checked in on June 13 th, Alley at front desk got my CC numbers to charge $50 deposit for my stay. After I went home, I looked at my CC statement and found out the day I left Super 8 had charged $ 275 for my stay for 4 days. When I called Alley was @ front desk & she denied charging room fees again, she said they charged only $50 & will refund in 4 days. In my CC statement, there were NO $50 charge the day I checked in, but there were $ 275 charge, the day checked out on June 17th even though this was a prepaid stay . Alley kept denying charging for the room again. I called back & fourth for 1 week with Super 8 & AMA to get a refund, even though Super 8 mistakenly charged me again for the prepaid room, AMA refunded my money. If I did not check my statement , I would have double paid for my stay. Super 8 staff is there to rip off you. SO BE VERY VERY CAREFUL WHEN YOU DEAL WITH THIS SUPER 8 LOCATION. Probably staff is not trained how to handle a prepaid customer. I wanted to iron my clothes & asked for iron. Alley simply said that they dont have one. After I insisted they should have a one in a hotel for customers, she called someone & found & brough it. When I was using the iron, she knocked my door & said someone else want the iron after me. I am so glad, I got her to find the iron. Otherwise Alley will tell the other person there is no iron. I wish staff is more knowledgeable with transactions & customer service. Sam was very helpful & nice , once I asked about attractions near by, he brought me some books & magazines to go through. Overall this location is a convenience place, everything is near by eatery, walmart, dollar store etc. VERY CAREFUL WITH YOUR MONEY WHEN YOU GIVE A CREDIT CARD TO THIS LOCATION. THEY WILL KEEP CHARGING YOU.