Guest User
August 11, 2022
The hotel is the first hotel recommended by the famous Ettlingen Piano Competition Organizing Committee, because it is very close to the organizer. But this hotel does not have air-conditioned rooms in the nearby hotels. We booked 6 nights on Ctrip because we didn't know it; when we checked in, we were informed that there was construction nearby and we couldn't rest. Couldn't sleep that night because of the heat. Because of the competition, we had to change hotels. In desperation, I chose to leave the store early. Engel Hotel refused to negotiate, and directly charged us 90% of the room rate for the next 5 nights. Is there any reason for the hotel? Europe has encountered such a long period of high temperature weather, so the 620 RMB per night hotel did not do anything in terms of luxury room equipment. Besides, I checked every night because the location of the hotel is better, and they have refunded the 5-night room we refunded to the hotel. It was successfully sold at a high price. Is there such a heartless hotel party? ? ? Still not negotiating?
The hotel price we set can be checked out in time at 5 o'clock in the morning on the same day. Even if there is any problem, it will only affect the sales on the night of the 6th. Why does the hotel deduct the customer's 3,000 yuan together?
The hotel did not provide service. There was no air conditioning after check-in that day, but there was a lot of noise. The hotel thought it had nothing to do with them. Also unapologetic! Where is the service in this hotel?
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