Maruei

A very Japanese-style hotel. The room is very clean and the tatami smells very comfortable. Sitting by the window, making tea and looking at the tranquil Lake Kawaguchi, it was indescribably comfortable. The breakfast and dinner in the hotel are even more delicious and worth visiting for your taste and visual enjoyment👍

It was a good experience, and my friends all praised it. The smile of the kimono lady at dinner made us feel even better. Regarding the view of Mount Fuji, you may only see it in the 5th floor bath and the top floor

The hotel is a 7-minute drive from Lake Kawaguchi. There is a parking lot, or you can go to the Lake Kawaguchi Information Center to ask for help from the staff and call the hotel to send a hotel car to pick you up. It will arrive within 10 days, which is very convenient. The hotel runs a bus to Kawaguchiko Station every half hour from 8 a.m. to 11 a.m. When you come back, you can call them back to the hotel as before, which is very considerate. The breakfast and dinner meals are exquisite and delicious, and a separate room is prepared for dinner, where you can enjoy the delicious food slowly, which is full of style. We booked for three days and two nights, and their breakfast and dinner for two days were not enough, which surprised us. The hot spring hotel has a basement bath and an open-air hot spring on the fifth floor. Personally, I always like the open air, without the feeling of being baked, and they have an open-air hot spring where you can watch Mount Fuji and soak in the hot spring. It is very enjoyable! In addition, the hotel has a paid hot spring, and you can soak in the hot spring of Mount Fuji within half an hour. Most of the staff are polite, but not everyone at the front desk understands English. The only strange thing is that trip.com has already charged the full fee, but when I checked out, the front desk asked me to pay the full fee again. I gave the online bank statement to prove that the full fee was paid, and they spent a lot of time calling trip.com. . It turned out that the previous fee was a deposit, and we had to pay the hotel again. After 7 to 14 days, trip.com would refund the full deposit fee. I personally think this is a bit redundant. Other hotels do not need this procedure when booking through trip.com. The front desk requires She felt a little reluctant to call trip.com for us, as if we were troubling her, which made me feel that the hotel had deducted points.

The room and service are very good. The environment and facilities are also very good. Unfortunately, the hotel is under construction and the entire exterior wall is wrapped up. The lake view room has become a windowless room. This was not stated when booking. Ctrip should still bear the responsibility.

When I opened the door, I felt that the hotel was a bit old. The first and third floors, especially the third floor, smelled of old food and kitchen waste. I don’t know why we were said to be the last ones to check in, but when we went downstairs later, we found that there were other travelers checking in. It took about 15 minutes to wait for a taxi when I went out. If I came back from the station, I could call the hotel and ask for the hotel bus to come. The meals during my stay were quite satisfactory. The floor and wall seats on the third floor were also relatively old. The bed quilt is loose and the sound insulation is not good; the bed quilt is a little bit itchy, so I use disposable bedding to feel better; then we have booked a hot spring bath at our own expense, but we can't wait because of the hotel bus, please The family at the hotel contacted the front desk to pick us up. We were already late and had no intention of visiting (we were willing to pay the fee), but for some reason the hotel staff wouldn't let us in for a look. After that, we reported it to the front desk and they made a reservation for us. We spent some time in the evening, but we were very disappointed with the hot spring project we booked. It was just a larger bathhouse, without the feeling of a hot spring. There were shower supplies for children, a bathing area and a larger bathtub, and no towels were provided. You can't see anything in terms of scenery. The glass is all filled with water vapor, so you can't see outside. The bathtub in the room is even smaller and outdated. In addition, when we left the hotel, we found that the family members traveling with us didn't have hundreds of thousands of yen. It was probably He was missing when someone came to make the bed during our meal time, but forget it.

The house was under renovation when I came, the service attitude was not good, and the food was average. It was the worst experience in this trip.

The views are crazy. Needless to say, the service is friendly.

Located on the shore of Lake Kawaguchi, this location is very good. It is a traditional hot spring hotel that provides breakfast and dinner. The environment is beautiful, the staff is polite, and the food is delicious. A very good experience.