JansonC
April 13, 2024
The apartment has almost no service. This is in line with expectations. The key is that the flight arrived at 8pm on the day of check-in. The hotel had no service staff at 5pm, so we couldn't check in. We couldn't enter the hotel lobby because we didn't have a key. Later, other guests went downstairs and entered the lobby. Then, because other guests took our room card by mistake, we got the room card, otherwise we would have slept on the street that night. Foreign guests who arrived after 5pm received a notice from the hotel, informing them how to pick up the key from the mailbox outside the door after 5pm. And there was a password. I didn't receive any information in this regard. It should be that Ctrip didn't coordinate well in this regard. I hope Ctrip will pay attention to coordination when booking overseas apartment hotels in the future. And no one answered the hotel's emergency phone.
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