Greenwood Kemer Resort

Arrived middle of the night staff very helpful and friendly took bags to our room and gave info on hotel. Stayed in bungalow room very small for 4 (children 10 and 14) with a camp bed squeezed in not ideal but only sleep there. Room was cleaned but dated with lots of faults eg grid on ceiling was hanging off, bottom of mirror all worn away, ground in stains on sink (but not dirt) wasn’t the best looking room. Air con was really good and welcomed after very hot days. Breakfast wasn’t great nothing any of us liked so we waited until 12 each day for snack bar to open they serve chips, pizza, KFC style chicken, pasta, twister lollies. Evening meal always something to eat. Cooked meats great each night especially chicken, turkey and chicken kebab. Desserts not great so didn’t bother. Patisserie open during day with nice ice creams and small cakes. Main hotel lovely. Pool nice some activities during day. My girls wanted to be at slides most days so stayed there when at hotel- lifeguards great always had a good laugh with everyone. Beach across road with private area with bar for drinks. Entertainment at night good different acts- singers, circus act etc Drinks ok not the biggest selection but bar staff were great and tried their best to speak English (all the staff did) Didn’t use spa but the guy who runs in not sure of his name really lovely guy very chatty and friendly every day when getting towels (you get one each per day) All in all a great holiday. Was dreading after reading reviews but we had a great time. Lots of improvements to be made on environment would say more of a 3 star but we had a fun week.

Now I've had my claim settled by Love Holidays I feel I can write my review as honestly as possible. It was a week of complete hell. I've never been on a holiday with my family where I've actually looked forwarded to going home from day three of our break. To kick it off we arrived late due to a delay so we were extremely tired. We were taken to our room which I can only describe as a middle sized room in a three bedroom house. Its was adequate for two people and no more, we didn't even have room to put out cases anywhere. Three beds were all in a row leaving no room to climb in and out of the bed other than sliding down to the bottom or climbing on them. One of the beds was a broken camper bed that collapsed on the first night as well. Exhausted I made my way to reception to complain, waiting for me was the receptionist and the most aggressive looking security guard they could possibly find. I was told that was my room and the occupancy was full so I'd get no other move during my stay. So we decided to stick it out and complain again in the morning. That was also met with a no move response which we ended up accepting as we didn't want to ruin the holiday. Slowly but surely it became apparent the room was a botch job, the bathroom was falling to pieces and glued together, the beds were broken and being held up by a travel cot box!! Then out of the blue a note came under our door from someone who claimed to be a Loveholiday rep. I jumped straight it and rang him to meet me in reception, we let rip about how bad the hotel was and how overcrowded it was. He told us to contact loveholiday as he can't do it. I didn't think anything about it at the time but all he seemed to care about was selling boat trips and excursions. It turned out Loveholiday doesn't have a rep on resorts, so someone from the hotel had given this man my details and info!! Then there was the dining experience, total unorganised madness, too many people and not enough tables, people were wondering round with plates of food with nowhere to sit. This hotel was a 2 star hotel, the kids water play area was fine but the rest of the place was a disgrace, the staff were badly trained and rude and you could tell they were just ignoring peoples complaints as there were so many. We had our room cleaned twice in 7 days despite complaints and one day they just threw a bundle of towels on our floor so people could help themselves. All in all someone people will make the most of it but we holiday twice a year and this is easily the worst hotel we've ever stayed at since we were kids. Please please take my advice before you book and book elsewhere because the bad side of this hotel is horrific, I just hope anyone who has booked already gets lucky and doesn't end up in the bad rooms as there were clearly many as the complaints queue was very long.