Secrets St. Martin Resort & Spa

This trip was absolutely awful to say the least. The moment we got there the lady that checked us in was not pleasant at all. The amenities that were advertised were not there. They were running out of food and not replenishing. The coffee shop never had ice cream the whole time we were there. Staff was very rude to us. They made us feel like we shouldn't be there and like we were bothering them to have them wait on us. The room was awful, the smell of mold woke us up every night until we became very ill after night 3. It has been a joke to get any kind of response out of them since we got back. I complained to Hyatt on May 6th and have called numerous times since. Still have not heard a word back. I guess I should have known better since they didn't treat us any better while we were there for 7 days. I would NEVER recommend going to this resort. It was shocking on the way the help treated us. None of the bars or even the coffee shop was ever open non time. Always at least 45 min late to open. Breakfast was terrible always the same options and could not even get a waiter to get us coffee. They got upsset when after we were finished our breakfast and still no coffee I got up to get it myself. So RIDICULOUS!!!!!!!! AWFUL ! AWFUL! AWFUL!!!!!

Resort was in the process for closing down for renovations. Activities were limited or cancelled and restaurants availability was limited. Staff started tearing down pool area two days before the closing date. Overall was a good experience.

The location was away from everything and secluded. The property is nice, but a little dated. Food options were nice and we enjoyed it. We upgraded to the walkout pool and the pool was dirty and did not work. Once we informed them, they did not repair it.

Awful hotel- needed a remodel years ago but was still open. Pool, bathrooms in main area, stairs all falling apart.

This property was not as expected at all. The staff were very unprofessional. The property was not maintained at all grass was high and not treated. Iguana and cat poop on walking paths and around private swim out area . The pool was not cleaned and iquana sitting tail in the pool . The food was horrible ( 1 not 5 restaurants as advertised Rooms were not properly cleaned and when softly mentioning to management they shift blame and stated ( you are in nature )As if these conditions should be expected Horrible experience at such an expensive price !

Service was horrible from the time we checked in until we left. Bars were not open when said to be and didn’t have drinks or foods available as stated. We were treated like we were a nuisance and ignored most of the time. Outside the resort everyone was friendly and welcoming. I will be contacting Hyatt personally in regards to this property considering we paid for 5 star and barely received 1-2 star. There was animal poop on the sidewalks that was never washed off. Even around the swim out pools. Phone didn’t work in room. It was absolutely miserable. I would never recommend this secrets to anyone. We have stayed at secrets in other places and was always fantastic. NOT THIS ONE!!!!! Do Not Waste your Time or money!

It is about a forty (40) minute ride to and from the airport. Right through the heart of a couple of small towns so there is much to see. The resort itself is right next to a marina in Anse Marcel. The marina has a nice assortment of shops and dining as well as charter options. Check in was a breeze in the "preferred club" area/bar. This resort is a bracelet free resort so no resort guests had to wear one. They did however sell day passes to non-guests and these people had to wear a pink wristband. The resort was spectacularly clean and staffed by friendly efficient people. Pool was excellent as were the bar(s) adjacent to the pool and beach area. Beach was okay. Still recovering from the hurricane of 2017 so it wasn't really wide. The only downside was there was a lot of seaweed washing up every day. They did try and remove it by machine (twice in the week we were there) but perhaps they should have done it more frequently. The ocean area in front of the resort had a clearly defined swimming area marked off by a string of bouys and the water was nice and warm. We found the food options excellent. Not all outlets were open every day but the variety daily was fine. The breakfast buffet at "Market Cafe" was amazing. We availed ourselves of all dining options at least once and also frequented the coffee shop. Our room was gorgeous. Almost like a small apartment. It was way more than we needed. The only other comment I would make is I'm not sure what the value of the "preferred club" was to us specifically. The only discernable benefits were the room (again, spectacular but way more than we needed) and "top shelf" liquor in the preferred bar (which we barely used) and since this was a no bracelet resort, many people would avoid the queue at the regular lobby bar and scoot into the preferred bar. In any event, this resort would get our highest possible endorsement and we would recommend it to anyone.

I was very disappointed at my stay. The place is very run down and dirty. This location is supposedly closing at the end of this month. The staff do not clean your room at all. My sheets were never changed. There was black mold in the bathroom and old garbage left in the room. Housekeeping would come and straighten the bed and change the towels. They would not actually clean anything. I paid extra for a swim out room. I didn’t use the swim out even once. The pool was dirty and didn’t look clean. Barely any restaurants were open. Staff seemed to not care much about anything. Do not recommend for anyone.

Our room was beautiful, spacious and clean. The staff was awesome and went above and beyond to make us happy. Food and drinks were average. Property is in need of a massive renovation. Pool was filthy everyday. I wouldn't stay again, no water views from any room.