Guangzhou Hotels with Pools

Subject: Exceptional Service from Reservation Agent Ms. Li Impressed Me Dear Guangzhou Jianguo Hotel Team, I am delighted to have the opportunity to express my sincere appreciation for the excellent service provided by your hotel staff, especially the outstanding performance of your reservation agent, Ms. Li. From the moment I first contacted the hotel's reservation department, Ms. Li demonstrated a professional, passionate, and patient attitude in serving me. She carefully listened to my needs and patiently answered all of my questions. Her exceptional communication skills helped me smoothly complete the reservation process. When I arrived at the hotel, Ms. Li once again welcomed me with a warm and friendly demeanor. She ensured that the most suitable room was prepared for me and facilitated my check-in seamlessly. Throughout my stay, Ms. Li remained attentive to my needs and provided exceptionally thoughtful service. Ms. Li's professionalism and service enthusiasm deeply impressed me. She not only possesses outstanding work skills but also showcases genuine care for the guests. This level of service made me feel respected and valued, leaving me with an unforgettable hotel experience. I sincerely hope to visit Guangzhou Jianguo Hotel again and experience the exceptional service from Ms. Li and your dedicated team. Please convey my gratitude to Ms. Li and all the staff members who served me, as they are undoubtedly industry benchmarks. Thank you again, and I wish you continued success and prosperity!

Nice Hotel with very friendly reception staff. Clean and good size room. A lovely view of the city from the windows. Very good breakfast. Two good size bottles of water provided. Close to the shopping mall, restaurants and steps away from subway station. A really good choice for a Canton Fair visitor, would certainly stay again.

Hotel is very clean and in a very good location where you can find anything you want including HALAL food.I really recommend this hotel.

Stayed with my wife and 9 month old daughter for x 2 nights. Breakfast was excellent- server brought us hot drinks straight away each morning and there was a huge selection of food. We also had an evening meal on the 2nd floor restaurant and the food was very good quality. Room spacious and clean with a very comfortable bed. Well equipped gym with Technogym cardio and good range of free weights. Only downside was the hotel doors making loud noise when closing. Friendly, helpful staff- would stay again.

Location superb, in the middle of 3 malls & underneath the nearest mall is MRT. Beside the hotel is a lot of local eateries that served eel, chicken, vegetables etc. The hotel is very safe despite being linked to the Onelink mall directly by 2 gated doors (room keycard can open access). The Onelink mall serves shops like Massimo Dutton & local brands too. We booked a Fraser suite with 2 bedrooms that enabled us to drop off the shopping bags easily. The lobby concierge at level 1 helped receive our pre-booked taobao packages & even delivered them to our room. We bumped into several Singaporeans here. In terms of modern furnishing, this GZ Fraser Suites hotel was built 11 yrs ago so the curtains are not automated however the toilets all come with auto bidet spray. Staff is polite & service is relatively prompt. The aircon in the master bedroom was suddenly blowing cold air then stopped then restarted cold air blowing through the night. After we adjusted the fan speed, the above problem largely resolved.

I had an amazing stay at the Hilton hotel, and a big part of that was thanks to Shirley. Her professionalism, warm demeanor, and attention to detail made all the difference. She went above and beyond to ensure my stay was comfortable and memorable. Shirley truly exemplifies outstanding hospitality, and I look forward to returning because of her fantastic service!.

We travelled with two young kids and we're so glad that the hotel is great & even got indoor swimming pool! The hotel location is strategic and just right beside the mall, very convenient for us to eat, shop & visit the attractions. We would love to go back next time!

Best stay ever in Guangzhou! Hotel room is spacious and clean. Bed is very big and comfortable, however the pillow is a little soft to our liking but we still had a good rest! Hotel is just beside a few of the shopping malls making it very convenient to do shopping and have our meals, it’s also very near the local metro station. Hotel staffs are friendly and helpful. Would highly recommend this hotel, definitely lived up to the 5 stars hotel standard.

The hotel is quite old. They have can definitely do a better job deep cleaning. A lot of their staff do not understand English, which is strange considering the no. of foreigners that were staying there. Also, if asked for any recommendations or suggestions for restaurants or spas near by the staff is unwilling to help or guide, they simply refuse and say they don’t know. I travel a lot and 99% of the staff at hotels will look up or do some research to help the guest, instead of refusing to help. They can provide better service and small gestures, such as free refreshments during Canton Fair can go a long way. Especially since their prices are more than double to their usual price. Their location is excellent, they do have 2 or 3 restaurants just meters away or in adjacent building. There is a mall there as well if you want to walk around.

Not the level of service expected by a Sofitel. AC as not working fine in the room and despite lowering the temperature to minimum, was still quite warm. Shower was showing lack of maintenance with very few water coming out from top tab.