Guilin Spa Hotels

Amazing hotel, I guess it has been renovated recently . The room is magnetic, and the staff can speak English quite well . Swimming pool, jacuzzis (3 of them), sauna and steam room, excellent gym with table tennis 🏓 equipments makes this property and excellent place to stay. Breakfast was excellent as I am a huge fan of Chinese food, not much of western food, but there are kids station, bread, coffee (good one) , sausage and bacon, and several other options of pastries such as croissants and danish. Thanks XiaoWu小伍 for the amazing service guiding us around the rooftop, taking pictures of us, and giving assistance providing all the important information on how to enjoy the hotel facilities . the only bad thing is the costumers , a huge amount of them smoke everywhere although there are signs saying the whole property is forbidden to smoke. The hotel should remove the ashtrays in front of the elevators . Unfortunately it is a problem in China when you go to hotels and makes very unpleasant the shared ventilation bringing smoking smell into other people’s room.

Our room had a magnificent view of the Li River. The sightseeing spots in Guilin City were all in walkable distance of the hotel. The breakfast had a good amount of variety and you can even get the typical Guilin Rice Noodles if you want. The service was over the top (everyone was super friendly and attentive). If you have any questions the staff replies to your messages within minutes. We were asked if the breakfast is alright or if they should prepare a more western one for us. They probably also saw our bin filled with empty water bottles and provided us 1.5L bottles for free 😂 Will most certainly recommend this hotel to my friends and family and would also come myself again!

A pleasant stay overall - The staffs are friendly and helpful. You can even notice that they are very attentive to their guest. It is great that this hotel does not allow smoking inside their facility (allowed outdoors only). Their gym is embarrassing but other than that, everything else seems nice. One thing that I am very disappointed about is that the photos of the Cozy Room (King Bed) has a river view. However, we did not have that. We had a full view of the buildings and streets instead.

My first impression of Shangri La Guilin is that many staff speak English proficiently or at least the basics that are required for their job. I arrived an hour and a half before the check in time but they promptly checked me into my room without any long wait. My luggage was taken to my room by a bell boy whose English was even better than the front of the house. My initial thoughts of the room was that it was quite old fashioned and the interior design & amenities were dated in comparison to most 5 star hotels. The view however was exceptional. I could clearly see the garden, river and mountains. After my first night I was woken by some loud music. Though the staff tried to tell the dancers that playing the music was disruptive to their guests, they continued to play it which further frustrated me. I informed the guest manager Edward who was very helpful in rectifying this. He upgraded me into a much nicer room that he ensured me should be quieter. They also gave me complimentary fruits in the room which added to the nice gesture. This is exactly the kind of quality of service that earns them a 5 star rating. Carl at the front desk was also very competent and was very helpful when I had to pay for something through wechat. The room I came with was a package deal that included breakfast, spa voucher, photoshoot and club privileges. It was worth the extra cost as the all inclusive club buffet during happy hour was filling and tasty (photo attached). Breakfast was a Chinese buffet with a fusion of western basics such as cereal, toast and bakery items. If you have the time, I would highly recommend seeing Kelly (English name) for a ”signature Asian” massage at the spa. She applied the perfect pressure for me and was very kind. The photoshoot was organised through wechat and included 6 photos. The photographer was lovely and the final photos made special memories of my time in China. Suggestions for improvement: several items in the room are in need of repair or replacement eg. old hair dryer that lightly blows air (useless), flickering lights when you turn it on and the phones. I also think if they were to refurbish the pools outside then the place would appear less worn down. Overall, the service and reputation is what made this stay worth it. I look forward to staying at Shangri La again

Great hotel in a wonderful and convenient location. Staff were particularly helpful and check in was super easy. In particular, Peng Min at the hotel front desk was very patient in answering all our questions about tour bookings and even helped us book a 4 start cruise from Guilin to Yangshuo for the next day. Thanks to the team at the hotel for making our stay and trip so easy and enjoyable.

Awsome hotel in Guiln coty location,services and a good breakfast with afternoon tea ,very cool greated with warm welcome by the hotel desk staff and found the desk staff very professional and pleasant to talk to especially Lisa and Xiao X...both had a good manner and polite attitude 😀 couldn't be more happy with my staying in the hotel along with my wife ...defntely recommend this hotel

The accommodation was lovely. It's a small trip in to town. It's possible to rent electric scooters and go in. The room was very spacious, neat and clean. They left a small welcoming gift which was appreciated. There are lots of cool things to see in the resort area, as well as little scenic pathways to walk just next to it. Breakfast was okay. On the second morning it was late and most food had not been prepared yet, even though they said breakfast is served from 7am. Some of us were waiting for the food in order to leave early for our next destination.

Excellent service from all the staffs. Clean room . Super comfortable bed where 2 kinds of pillows are provided a firm and a soft one . Smart AI ‘Xiao Du’ will assist to open curtain, switch on lights and TV and play music as requested, we have fun talking to her. Toilet with bidet is remote controlled and ends with water vacuum flush. Walking distance to Xiangbi Mountain about 600m away and 1km to Zhengyang pedestrian walk. Will definitely stay here again when back in Guilin

Bo Yin Hotel (Li River Secluded Hotel) Our visit to Guilin was to spend time with my wife’s large family and we twice stayed at the Li River Secluded hotel, for a total of 7 nights. Our expectations of a hotel experience are high, so we avoid using American chain hotels when possible. The Li River Secluded hotel more than met those expectations by combining exceptional customer service with a laid back, but luxurious guest experience. On arrival, we were offered a room upgrade. The upgrade accommodation was located on the ground floor, so this did not appeal to us until we were shown the room … the suite was spacious and tastefully furnished with a Zen motif that included a ceremonial tea table. Both my wife and I practice daily yoga, so the ample floor space immediately appealed to us. A room-width picture window featured a view of the Li River Lake and its pair of pagodas. Remote-controlled drapes and shears sound-proofed and eliminated light from the room when closed. A buffet daily breakfast on the 8th (top) floor was included and featured a good selection of both Chinese and Western options. We had family commitments that prevented us from eating dinner at the restaurant, but my wife hosted an afternoon tea session in the restaurant for some of her friends and the tea and pastries were excellent. In addition, fresh fruit was placed in the room every day, and the room refrigerator was refreshed daily with water, sodas, and snacks. The hotel was generally maintained in pristine condition and effected the highest standards of cleanliness. This applied to all the facilities apart from a small exercise room on the 5th floor. This consisted of a set of barbells (no bench), a fixed weight station (functional), and 2 treadmills, neither of which functioned properly … that said, I did use the weight station and the patio outside of the exercise room for yoga on a couple warmer days. There was also a guest laundry on the 5th floor which my wife used on one occasion. The customer service attitude in Chinese hotels is generally an improvement on what we are accustomed to in North America, but at the Bo Yin Hotel it’s exceptional. This means that English language speakers (I’m Canadian and my wife is Chinese by birth) would experience no problem in addressing any of the front desk, maid, or restaurant personnel. For those who prefer to order take-out food, a robotic delivery service is used, a feature that tends to fascinate any child you might be traveling with. Sean Bennett

The second time I came to Guilin, I solved the accommodation by myself on the last night of the group tour. I researched on Ctrip for a long time. Days Inn was only opened for two years and was very close to my relatives' home, so I stayed away from here. On the day of check-in, it might be that the original room type was not enough. I called in advance and learned that there were children. I immediately upgraded to a parent-child suite for free. The lady at the front desk was very enthusiastic and completed the formalities in minutes. The room is very big, the most kawaii room I have lived in since Hong Kong Disneyland in 2019. The facilities are very good. After dinner in the evening, I came back and sent Guiling jelly and six bottles of mineral water. How can I finish it? In the morning, because I had to catch a flight, I specially ordered a packed breakfast to take away, and asked the handsome guy on night shift to run up and down twice. Thank you for your enthusiastic service, I will stay here next time!