Komodo Hotels with Gym

Our original plan was to stay at this hotel, but an unexpected storm caused our boat to be cancelled, preventing us from reaching the island on time. While we were anxious, the hotel's customer service proactively reached out to us. Not only did they express sincere concern, but they also surprisingly arranged complimentary accommodation for us at a partner hotel on the main island until the weather improved and ferry services resumed. Even though we couldn't check in as planned, their handling and service throughout the process were exemplary. They consistently communicated patiently, actively coordinated, and did their best to alleviate our inconvenience and anxiety. This genuine customer-centric approach left a far deeper impression than a smooth check-in ever could. Although the weather left us with a slight regret, it also allowed us to personally experience the hotel's unexpected level of responsibility and attentiveness. This crisis management capability and sincerity alone are enough to make us confident in their service quality. We will definitely find another opportunity to experience the hotel's charms firsthand next time!

Pros: 1. The staff were incredibly enthusiastic and provided excellent service. 2. There's a private snorkeling area, which was a great experience, especially since we didn't book a liveaboard. Cons: 1. No internet, no internet, no internet! Apart from a few rooms on the hilltop, most rooms have extremely poor mobile signal (you can barely receive messages). WiFi is only available at the front desk. The management's excuse is that they ”don't want external noise to disturb guests,” but it's one thing if I have it and choose not to use it, and quite another if I need it and it's not available. If you need to stay consistently connected, this hotel is definitely not for you. 2. Prices are quite high. Since it's on a private island, a slight markup is understandable, but sometimes the prices are ridiculously high. For example, the hotel organized a beach buffet for 700k Indonesian Rupiah, which is about 300+ RMB after tax. The seafood options were only grilled shrimp, squid, and fish (the first two were served very slowly), and the only meat was grilled chicken skewers. In contrast, on the main island, we bought two large lobsters, two mantis shrimp as thick as a woman's arm, and even got two free squids, all for just over 700 RMB.