Guest User
October 6, 2024
At a first glance, Phenicia Sentido hotel in Hammamat is an idyllic spot for a holiday. But, in fact, it is an active place for animal abuse. We have, this summer, witnessed horrific scenes towards the resident animals, rendering our trip traumatic and highly stressful. Kittens are abused, tortured, and neglected, 5 have been killed by the local clients’ children, that were given these animals as toys, and are handling them as such. Kittens are, as a result of not being left alone, deserted by their mothers and starving. Cats have no water, they drink from chlorinated pools. No food, no care, complete and utter neglect and abuse. We have tried everything while there to make the situation better. The Guest Ambassador Anna has not been responsive, nor professional. She has waved paperwork at us, claiming inaccurate falsehoods, such as care, food etc with absolutely NO proof, and the actual situation completely showing the opposite. The staff (if they dared – for fear of losing their jobs) could confirm all of our claims, of course, as well as many other guests, who joined us in trying to help these poor animals. Anna has furthermore replied to our review with further allegations, slander and lies, adding further disgrace to the hotel. We are talking further action with Travelife regarding the certificates that mean absolutely NOTHING for the management of this hotel, and the issue is under investigation.