Hotels near Neckarhamm Park, Heidelberg

Close Proximity to Heidelberg Hauptbahnhof (train station, just approximately 8 minutes walk). I am amazed at the complete furniture, even microwaves to cook our breakfast for the following day. More like an apartment than just a hotel. Nice stay

This hotel is in an historic building. The ceilings are high and our room was a deluxe double and very spacious. The breakfast buffet was delicious and had a wide variety of foods--from fresh baked bread, to make your own waffles, to cheeses, eggs and other foods. The staff at the buffet was very helpful and lovely. The hotel is well located just a few blocks from the Alstadt (old city) and it was easy to walk everywhere from there. It's also right next to the bus/tram station. However, a few things you need to know before you book this hotel. 1) The reception desk is only staffed until early evening. 2) Housekeeping is sporadic. We were there for 6 nights and the room was only cleaned once. 3) There is no air conditioning. We had a fan in the room and opened the windows and it was bearable at night, but not super cool. On a very hot day or night this could really be an issue. 4) With the windows open, it is really noisy, particularly because the bus and tram station is right across the street. 5) There is no shampoo or conditioner provided--only hand soap at the sink and body soap in the shower. However, there's a drug store across the street where you can get what you need. 6) There are small sets of stairs that you may have to go up and down on the floor where the rooms are. If you have mobility issues, try to ask about this when you book so that you get a room where this won't be an issue. We had a very nice stay, but those are things I would have liked to know before I booked, so I thought I'd include them in a review.

The hotel was easy to reach from the Autobahn and there is enough parking space by the hotel. The parking is free and the rooms are nice, modern and big enough. The breakfast is OK and enough variety. We booked a second night, the staff is very nice and helpful. There is a tram nearby to get into town. We walked wich was a nice walk but far - therefor the old town is spread out a long woy. We took a ”lime scooter” back to the hotel - wich was fun - there a plenty room on the bikepathes. The hotel is nice and quited and the beds where good there I would recommend it. There is 24 hours check-in available.

IT IS A REGRET TO BOOK FROM THIS HOTEL. Since I wanted to celebrate my birthday in Heidelberg, a city I really want to visit, I made a reservation at this hotel to stay for 2 nights between 7-9 March. I was going to come to Germany either by plane from outside European countries. On March 7, there was a strike in Germany and the airports were closed. It was notified by the airline company on March 6 that our flight was canceled. We immediately informed the hotel about the situation and asked them to postpone our visit to April 7-9 and transfer the fee to this date, but they stated that the strike was not their problem and took the hotel fee for 2 nights from our credit card. Strike is an essential situation. In legal terms, this is called FORCE MAJEURE – “a common clause in contracts that essentially relieves both parties of liability or liability in the event of an extraordinary event or circumstance beyond the control of the parties, such as a war, strike, riot, crime, or war.” In case of force majeure, standard procedures cannot be applied. The hotel guest is not responsible and cannot be punished. The Mille Stelle City hotel, which turned the strike into an opportunity, charging for a service it did not provide does not comply with business ethics and is a shameful situation. Although accommodation cannot be made due to force majeure, the fee collected from the guest is not a fair gain. It is against consumer rights and even human rights. My flight was canceled due to the strike in Germany, I could not enter the country, the hotel canceled my reservation and charged the fee. Moreover, despite all my communication efforts, they were treated indifferently, saying ”the strike is not my problem”. Our emails were not answered. Not only could I not celebrate my birthday, but I was also unfairly victimized. It was a birthday I will never forget in my life. If you do not want to regret it, never book this hotel, which does not have well-intentioned management. I made my complaints about the hotel through different institutions. And I will continue my complaints and articles about this hotel on every platform until I get my justice.

This was my first stay at the Exzellenz Hotel and I was quite pleased. It is within easy walking distance of Bismarkplatz and the start of the Altstadt Hauptstraße. The room was very clean and comfortable. The bathroom was modern and updated. And the front desk staff were very helpful and willing to go the extra mile to give me the information I was looking for. The breakfast was typical of what you would expect from a German hotel and, overall, I was very satisfied with the value of my stay.

First of all during this critical moments in the world due to the COVID 19 safety it’s out of great importance! This hotel has it, all personal where wearing masks and everyone is responsible. Very professional and friendly hotel personnel, I had a shower head problem and Hotel tech arrived in a min, replace it in the blink of an eye. I felt welcome safe and take good care of. With this review I would like to thank all the hotel stuff for doing such a great job and hope to see you again on my next booking.

Located in the very close to the city but quietly, this hotel offers very clean apartments and the welcome is really very warm. The room for four is large enough to welcome everyone you don't walk over, the bedroom is of good quality and the bathroom is very clean. The hotel is located in the heart of the city, and the hotel is located in the heart of the city. The hotel is a very nice hotel, and the hotel is a very nice hotel.

The four-star hotel does not have air conditioning, the mini refrigerator is also closed because of electricity saving, the house is not soundproof, the door is still leaking, the door is open in hot summer, the noise is loud, the door is too hot to sleep.

We have stayed at this hotel several times. Despite booking well in advance, we were given a room facing the kitchen. As it was very hot, the exhaust fan was very loud when the window was open. After speaking to reception, the lady treated us professionally. Despite the hotel being fully booked because of a concert, we were given a quieter room. That's customer service, and that in a hotel with 330 beds!👍 The breakfast is extremely good and perfectly organized. Bravo to the management.

Only one night, but very relaxing. The beds are very comfortable equipped with high quality mattresses. Windows are for self-opening. The bathroom is useful, but very clean. The location, in the middle of Wiesloch, well located to explore the surroundings walking. We were satisfied and would like to stay here again.