Forenom Aparthotel Helsinki Kamppi

No advance emails received No cleaning if staying multiple nights

A relatively cheap hotel with a good location. There were many restaurants nearby so we could easily go out to eat. Laundry was free and laundry detergent was provided. On the last day, I had a problem with the toilet in my room breaking down on its own and the water kept flowing, but they fixed it by email.

In addition to the inconvenience of check-in, the sound insulation is very poor. You can clearly hear the voices and footsteps of anyone coming up or down. The heating is not very hot either, so wear warm clothes to sleep. I asked Ctrip to help me find a place to store it, but the store owner didn't know anything about it. If the bathroom floor drain smells bad, you can only cover it with a towel. It's not a bus stop when you go out. Although it's not far from the bus stop, dragging luggage on the snow in winter is life-threatening. There's nothing good to eat nearby. I don’t know if the good reviews come from brushing up, or whether it’s a matter of opinion…

Location is good but service is worst First of all, there is no reception, so in order to enter the room, you need to receive a pin code by email in advance, but I was never informed of this by either the hotel or Trip.com, and no email arrived. (Of course, write down your email address when making a reservation) I couldn't even enter the building at night in minus 10 degrees, but when other guests entered, I barely made it inside the building... I didn't know the room number, so I called the hotel number, but the staff seemed to be sleeping so I couldn't call them. It says it's a 24-hour service, but in reality it takes 30 minutes just to contact you. +Trip.com also says it offers diamond preferential treatment, but in reality, if you consult that the hotel cannot be contacted, the AI ​​will respond by telling you to contact the hotel. When I was connected to a counselor, I had already contacted the hotel. I told the hotel that I didn't receive an email, called the email address again, and only then did I receive a link in the email. Even after receiving the link, you need to upload your passport and go through additional procedures. I went through a lot of trouble to get the pin code, but the door on the floor wouldn't open. The building's front door and room doors open immediately, but only the 6th floor door does not open at once. This also doesn't open, so a guest on another floor opens it. They tried different speeds several times and succeeded only once. It was the worst because it was so difficult to get into the room. Other guests looked at us and consoled us by saying that they were like that yesterday too.

The location is very good, you can walk to the port when you disembark. The hotel here also belongs to a business district. The hotel is also very new. There is a pole for drying clothes in the room, which is very important. The cleanliness of the room is average. When I checked in, I found that there was blood on the wall and no one cleaned it. The sink in the bathroom is a bit low. The hotel can walk to the old city, which is not far for travelers, which is acceptable. The room size is quite large and the price is cheap. Overall it is recommended to stay.

Everything worked fine. Good location and easily accessible by public transport.

Very good, but the hotel facilities are relatively old. The room is very big. The Green Vault Treasure Museum is just opposite, and it is very convenient to go to all attractions.

Mes informations personnelles complètes n’avaient pas été données à l’hôtel. Ils ont envoyé un SMS, mais pas de courriel. En Finlande, je ne pouvais prendre mes SMS. J’ai dû appeler au service client de l’hôtel pour obtenir les codes d’ouverture des portes.