Red Roof Inn & Suites Hermitage

Nice customer service!

The hallways stink of cigarette smoke. Sheets had holes in them. We tried sleeping but couldn’t breath due to the smell so we ended up leaving in the middle of the night to the quality in next door.

The room was dirty The toilet didn’t work Shower was dirty with hair everywhere Pillows wasn’t washed

Old looking cracks in sidewalk and paint.

Heat doesn’t work properly.. it was cold

My room was dirty, tub so damaged I decided not to use and only one towel which was crumpled so I thought it might have been used. And this was my second room the first couldn't stay in. Add to all this there was no coffee

We ended up having two cancel our stay because we tried two different rooms and they were both awful. The first room had awful mold in the bathroom and no fridge. The second room we were offered had no couch, no towels, only three sad pillows on the king size bed. This one didn’t appear to have mold in the bathroom but it didn’t appear very clean. Both rooms had envelopes begging for tips. The lobby of the hotel is dark, dingy and smells heavily of cigarette smoke. The staff was very kind and helpful though. We just couldn’t justify staying there when the hotel next door was the same price with better amenities and in a much better condition.

It was noise, floors were stained, the room wasn’t clean, the sheets were stained, and the shower was hodgepodge together. Worse hotel experience I have ever had.

The condition was terrible 1st room had roaches, tub drain was tapped. Toilet didn't work. Would have only cost about 20 maybe to fix toilet 2nd room had fleas. Asked for another room but heater didn't work.