SunBay Hotel

I booked a week's vacation at eri beach but it was not what i expected,the hotel is in a great location but abandoned by the owners. THE STAFF WORKS IN DIFFICULT CONDITIONS AND IN A MODE OF TERROR FROM THE ADMINISTRATION ,which is non-existent.It was informed by the reception that there is a beach bar where we can drink our coctails,i visted it and found out that the girl was playing music from a specific country because these customers left tips,so the rest of us weren't there .The girl was talking to the camera alone,she was shouting suddenly and the worst thing was she didn't was the glasses with detergent,i didn't visit it again for fear of sticking something and i wonder if the management doesn't check if its staff is using psychiatric medication very girl's behavior is strange DO NOT CRUSH THE STAFF.

The rooms are fantastic for a small kids family, the bath tub however has no antislip mat or other and is a serious hazard! The pool facility’s are really good but be ware the main water park is salt water. The resort is pram friendly but I am not convinced due to the gradient it is wheel chair friendly All inclusive, now in July the sun bay’s restaurant is closed, so we all Must eat at the efi beach (I would of checked there reviews had I been told this previously) The food is the same same, cold and uninspiring given the local produce available, even manage daily cold baked beans. The use of the efi restaurant I can only describe as caos! People q’ing at opening time to get in, and at stations to get food! (No superset kids buffet Menai g they have to a in the adults caos Self service ice cream, which unfortunately is only available at meal times what a disappointment for the kids and what with the hygiene and q simply not worth it so us parents buy them ice cream The all inclusive drinks are sold in tiny cups at the water park what I can only describe as a rude man, informed me it was two drinks at a time. Well we are a family of 6, and travelling with grandparents so 8 in total. So that works as 2-4 mins q, 2 drinks 2-4 mins q 2 drinks etc meaning by the time the round is in, the first lot are thirsty and q’ing! So to keep your kids hydrated you end up buying in extras. A contrast is the nice local lad at the star bay pool who is friendly and q’ing is smaller but still served 200ml at a time. Beer, brandy, ouzo, wine or syrup drinks that may or may not be carbonated! The beach bar is payable for drinks and where the kids disco is, but if like our kids the disco should be a highlight this Is not structured or well organised, it’s 15 mins at 21:00 in the pay bar. There is not any comfy sitting areas out with the pay bar, there is a few garden lounge sets but these are cracked and needing replaced so early in the season. The resort and corridors are loud if your travelling with young kids, but not so disturbing that it doesn’t work and we are pool sided which has the open bar, all inclusive is 10-10. Drinks wise. There is an afternoon pizza buffet but this is also at your risk of standing upwards of 10 mins in a q. This is poorly organised and for us the hectic restaurant made it unable for our kids to concentrate on eating and enjoy food leading us to use our money elsewhere in the local area. Some fantastic restaurants and some not so…but very little culture right on the street outside. Here is my biggest negative, the tables in the restaurant are often not cleaned so difficult late in serving times to get a seat, yet the staff are so focused on the guest sitting down that they try and take plates as you lift your folk. However the day one of my 18 month old twins who let’s be honest is not the tidiest eater but seating for twins, a 3 and 5 year are impossible to arrange in the chaotic environment. So they are sittin

Upon arriving at the hotel we found a nice enough room,the swimming pools were very crowded but we managed to find sunbeds so we were happy.....and then came the mealtime.OH-MY-GOD!First of all,you had to walk around the restaurant until you happened upon a counter where staff had just left a stack of plates because they disappeared immediately.Of course you had to check the plates and cutlery because some of it had not been washed properly.The queues at each counter were so long that we didn't even bother at half of them,which of course were the ones that had anything worth eating.And then,your final quest.To actually find somewhere to sit.Of course there was not even the slightest chance of sitting anywhere near the 2 other families that we were with.It was each family on their own and you had to walk round in circles till you found a family leaving their table and then stand over it guarding it with your life while you waited for a member of staff who were worked off their feet to clear the empties.,while at the same time one of us had to go begging for a spare chair.On the last day we walked round the whole restaurant three times,which took us over five minutes and then abandoned our plates in disgust and left without eating.Another two times we decided to go down to Chersonissos to eat because we just couldn't be bothered.It was an ongoing joke that we had managed to remain covid free for two years only to come to this hotel.The reason there is this appalling situation is because they have shut down the restaurant of the Sunbay hotel so the Eri Beach restaurant caters for both hotels.I would not recommend this hotel to anyone and I am angry at the way we had to "fight for our food",like we were animals in a cage.Totally unacceptable.

we are family 5 people and we spent very good week in this hotel. we liked everything : location, food , service and very clean rooms. there are two swimmpolls with sweet water and one big one with salt water. i think we come once again in this hotel . very very nice location