Ali akbar
January 3, 2024
When I booked via Trip.com, website clearly wrote £36 for city tax and tourism taxes but for the day of check out, reception forced me to pay £60 for taxes and after wasting my time and make me sad and upset with very poor and bad behaviour and unprofessional attitude, very rudely they said ok and you can pay £36 .
We were four and I booked for four people but all room services was for only two (two towels, two teas and…) and when I asked reception for rest of things, they said I have to go down and took from them and they didn’t bring them up and they said we have no room service and I was surprised that this was four star hotel.
I am and adventurer and visited more than 70 counties in three continents around world and this was my first bad experience with this kind of hotel and hotel staff and receptionist .
Highly recommend NOT spend any penny to stay in this trouble hotel