Lima Hotels with Hot Tub

This is not a 5 star hotel experience. Clearly the rooms need some modernisation. There is for example only fans and no temperature control air con. Our bedroom only had one bedside table. When we changed rooms things didn’t work and we had to get them fixed. However staff were very helpful. The bed was comfortable and there was a good sized wardrobe and shower. We had lounge access which was a much smaller area than we are used to and served a very limited food and beverage selection, however Oscar was a great host and did everything possible to make our experience better. We went to the gym but a lot of the equipment was faulty. It is limited but one treadmill out of the three had a non functioning ramp. All of the cross trainers were not working properly. We also had a meal in the restaurant which was average but again friendly staff. Thank you also to Clara who realised our experience had not been great.

I stayed at the Hilton Garden Inn in Surco from 1/3/2023 to 1/9/2023. The service of the hotel was great. My room was high-tech, spacious, and most importantly accessible. I especially value accessibility since I use a wheelchair. I also appreciate the kindness of the hotel staff. I would absolutely recommend this hotel to anyone who is visiting Lima.

The service attitude of the hotel staff is very friendly. There is a problem with the room I booked. They will not be impatient because of the language barrier. They will take the initiative to deal with the problem with me. The location of the hotel is in the city center, and the transportation is convenient. ,

This was my second trip to Peru and I am so happy that I decided to treat myself to the JW Marriott in Lima. The facilities are BEAUTIFUL- especially the gym and sauna. All of the staff are also wonderful, but I was really impressed with Andrea at the front desk and Jose in the restaurant. These two were friendly, professional, knowledgeable and truly went above and beyond to provide the best service possible and help make my stay comfortable and perfect. Thank you JW, I will be back!

We picked the hotel because it has triple rooms and it’s reviews. However it’s not the great hotel reviewed 2 and 3 years ago. The good points for the hotel are the employees especially Tanya. The hotel is very clean and the location is great. Breakfast is below par. Only one cup and one hand towel was provided to a room despite the fact that we were 5. The espresso machine did not have cup or capsules for use. No water bottle was provided. It feel management looked to cut cost were posible.

Everything else is good. The double bed room is made up of two small beds ...

Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.

The hotel is located in the center of the new city, with complete facilities and good service attitude; the surrounding environment is beautiful, and the surrounding public security is in good condition; the breakfast variety is not very rich, it is an ideal accommodation choice for business trips and tourism.

Terrific hotel: Excellent location and value. Clean, spacious room. Service from employees was tops: helpful, courteous, attentive, knowledgeable. We liked all aspects of the service--desk staff, room attendants, security, chauffeurs/drivers, restaurant employees. The breakfast buffet--included in the room charge--was as good as it gets and our lunch was delicious. We have stayed in hotels in six continents and the Hyatt rates as one of the best.

The equipment and facilities are relatively old, but the location is very good. It is a supermarket next door. It is also very close to Kennedy Park. It is convenient to eat and relax around. The pharmacy is also nearby, which can be easily used. Breakfast dining place has floor-to-ceiling windows, it looks very good outside the street.