Hilton Head Island Hotels with Hot Tub

The front desk staff, actually all of the staff that we encountered were very welcoming and friendly. They were always asking where we were going and the plans that we had for each day. They always asked how our days went at the end of each day. I cannot recall a single time that I went in or through the lobby that I was not greeted by at least one, but usually 2-3 staff. We travel often and to many different locations and this is the friendliest staff I have ever encountered. Michelle was the most relatable person. She seemed to try to make genuine connections with every person she talked to. She was so fun to talk to and to listen to.

This hotel is right in the middle of everything. Now that can be good or bad depending on what you are looking for. It was a little louder location than I normally prefer but the hotel front desk staff was very friendly, the room was nice, the bed was exceptionally comfortable, and it was convenient. Also, it is right on the beach.

First, let me say that I stay at Marriott’s frequently, and the service is overall consistently good. This hotel was an exception. Upon check-in, we were asked if we would want housekeeping during our stay, and we said yes. When we first got to our room, we noticed that the bathroom door would not stay shut. It was a sliding door with no latch and it would just slide right back open. The next day, we mentioned it to the front desk and they said they would have it fixed. Housekeeping never came which was also a problem because we were trying to shut the bathroom door by putting towels under it to prevent it from sliding. Without drawing this out and making it a really long review, I will just say that we were there from Sunday through Friday and had housekeeping one time (and that was after asking multiple days in a row) and the bathroom door was never fixed. We never got clean sheets, etc. Basically in five nights they came once with clean towels, emptied the trash, and made the bed. Much of the time there was no one at the front desk and a couple told us good luck in finding anyone. They had been standing there forever trying to check in and there wasn’t anyone there. There were a couple of friendly people at the front desk, but one who had a major attitude, and others that could not be bothered to look up and even say hi to people. Just to check out this morning, I stood forever before an employee walked by and got someone to help me. Normally they ask how your stay is. Not this hotel. I don’t think they want to know. Very disappointing stay. I would definitely find someplace else to stay.

Travelers beware: My husband, traveling alone, checked into the Red Roof Inn on Hilton Head Island, SC on April 3rd around 3pm. Everything looked fine in the room, so he left to go to dinner with some friends. When he returned around 8:30pm and turned down the bed, he found dirty sheets. Housekeeping had made the bed with the sheets being left dirty!! He went downstairs to the front desk to inquire about getting clean sheets. The front desk attendant (an older lady) was very nice, apologized, and gave him the clean sheets. But since housekeeping had gone for the day, he had to put them on the bed himself!! The rest of the room seemed, fine with the exception of some gnats (or some other type of small fly) and the hot water coming out of the sink being brown (briefly). When he told me about his experience the next evening, and as he is not one to address issues, I called the front desk. The first person (a young man) answering the phone listened to my complaint and then put me on hold. Another person then picked up the phone and asked if she could help. I gave her the information I had given the first person. She then proceeded to tell me that this is a budget hotel (the rating is 3 ½ to 4 stars, so I don’t consider this budget), that they are short staffed, and that housekeeping goes home at 5:00pm. She did apologize and explain that they had changed the boiler that day or the day before and that may be why the water coming out of the shower was brown. She also told me that he could check out if he wanted to (? the room was prepaid). I told her everything around there was booked and he had nowhere to go. These are adequate explanations/suggestions, but there is no excuse for someone making up a bed with dirty sheets when the room is going to be occupied by a new customer!! I believe the Manager was there at the desk with her, but did not offer any compensation, which is what I feel would have been the right thing to do. This hotel is in a great location, right next to Shelter Cove Marina, but we will never stay there again!! I booked the room through Priceline, whom I also called with my complaint, as I thought they ought to know what type of issues we encountered at this hotel. The customer service person was nice and sympathetic but said there was nothing she could do about the situation.

As a seasoned national salesman travelling in all states in USA . I am pretty picky when it comes to hotels . They have the be safe and clean and affordable. Using tripadvisor as a guide ,I chose the simple rewards inn ,over a host of other go to hotels . I was pleasantly surprised for $100 cah back rewards which never seen in any other hotels anywhere in USA and impressed with condition of property rooms were super clean and orderly and safe. Highly recommended