Madison Hotels with Hot Tub

From booking the room through the hospital, to receiving confirmation, checking in, and my experience over 3 nights (not consecutive) The breakfast was awesome. Room very comfortable and well maintained. Quiet and private. Breakfast was OUTSTANDING, and shuttle service was such a plus and so appreciated! Great staff, Excellent Reataurant and Staff. Will be back!

My Stay at the AC was just fantastic! Great views from my room on the 7th floor great location and the service was amazing. Nat at the front desk was friendly and accommodating on check in. Matt the valet was also quick and efficient to pull up my car and was very helpful with my bags. Recommend the stay for sure!

The service was great and the room was very clean and nice. Refrigerator, microwave, tv, and hair dryer all in great working condition and clean. The morning breakfast buffet offered a wide variety of hot and cold foods. I am really glad I found this place. I didn't use the pool but saw several families using it and it looked great too.

I recently stayed for a college bowling tournament. The hotel was full because of a Badger game but never seemed crowded. Staff I encountered were very nice but I can't imagine having to deal with the numerous customer complaints they must receive. Positives: Great rate with our group, easy check-in, beautiful lobby/hallways, clean room, large counter in the bathroom (one sink did not bother me), shower had great water pressure, convenient location to shopping and restaurants. Negatives: Air conditioning had been turned off, so only heat blowing into an already warm space (maintenance man very upset about it/opened our window for us so we could get some air), expensive breakfast buffet when compared with quality, buffet opened 25 minutes late (had to go to Starbucks), mattress was very hard, bathtub/shower seemed much smaller than usual, slow wi-fi even though I have member status, computer in the lobby uses Internet Explorer so none of my Google accounts would work (welcome to the year 2000), pool right in lobby which seemed very awkward. I would only stay here again if I had no other choice. I felt bad for my friends who had a room with a window only into the lobby--no natural light and no way to cool the room. Don't be fooled by the lobby--book a room somewhere else.

The hotel is old and has been partially renovated. The bathroom is a bit small. The breakfast is basically the same every day. The lounge has a rich selection of drinks. There is a small bar in the lobby, which is very lively at night.

Good nearly capital and food

I recently attended a conference held at the Madison Concourse Hotel & Governor's Club and stayed three nights at the property. Shuttle bus driver Brian picked my co-worker and me up at the airport and was so kind and friendly! His recommendations for great food and sights in Madison were spot on and much appreciated. We received a warm welcome when we arrived and enjoyed a wonderful soup/salad bar/dessert lunch at CIRC. My room was clean and spacious. I loved the walk-in shower and makeup vanity space with chair in the bathroom, which was clean and stocked with plenty of towels. My favorite part of my stay was the comfortable bed and bedding, especially those wonderful pillows! I haven't slept that well in ages. The hotel is conveniently located to the Square with plenty of restaurants and entertainment within walking distance, making it a perfect conference site. I highly recommend the Madison Concourse Hotel & Governor's Club and hope to return soon with my family for vacation!

Hotel purports to be pet friendly, which is why I chose them for my stay for me and my dog who is visiting the University of Wisconsin to start radiation treatments for her very painful bone cancer. The reservation date was supposed to be November 15 but somehow it was made for the 14th in error. I'm sure it was my fault somehow even though I double checked the dates before pressing enter. I have been going through a lot, which I what tried to explain to the hotel. I asked them if they could switch my reservation to the 15th but they refused. My dogs radiation treatments are costing me almost $4000 out-of-pocket for just these 2 days alone, so in order to be able to afford the hotel stay that I needed to use all my reward points from Hilton to book the reservation. The manager, Aaron, was rude and very matter of fact. He didn't care about my dilemma and refused to help me. He charged me charged me $108 (which included using my 10,000 Hilton rewards points) Money I couldn't afford but I had to afford to take care of my fur-baby girl. He told me he had no ability to refund my money, and then I would have to call Hilton honors directly for them to help me, which was a lie. I called Hilton rewards, asking them for assistance and they told me the only person that could give a refund and to assist with my reservation for the 15th would be the manager at the hotel itself. They refused to advocate on my behalf as one of their loyalty rewards members So now after driving three hours early this morning… instead of me, being able to stay in in Wisconsin for my two day treatment, I will now have to drive three hours back home tonight and then turn around and get my dog with cancer back on the road again at 4 AM to drive another three hours there and three hours back tomorrow to get her second day of radiation treatment. Hilton is a big company and they could've helped me. They have no compassion. All they care is about money, no matter how they get it. $108 does not mean a lot to them but right now it's the world to me. And they refused to help me. If you're ever in Madison, Wisconsin please give your business to a hotel chain that actually cares about their customers. Loyalty doesn't mean anything to them. When push comes to shove, you are nothing more than a dollar sign to them. And the manager definitely treats you like one..