Innsbruck Spa Hotels

We booked a Panorama Deluxe room for 3 nights, checking in on Sept. 20th. The property is centrally located along the train station and features a parking directly connected by elevator. The “piece de resistance” of this tall building is clearly its stunning view on the town and surrounding mountains. We were lodged in room 1104 on the 11.th floor which is the top floor featuring rooms, as the 12th accommodates the lounge/restaurant where breakfast is also served. Curiously, the hotel doesn’t have a lobby in a traditional sense: the concierge & cashier counter can be found in a small separate office on the basement and the elevators to the rooms are located in a small hall, across a glass door, which opens directly on Brunecker Street. Access security to the floors being managed by room key-card, you can enter/exit the property and the parking with no contact to any staff at all. Our room was a corner one, rather large, beautifully architected and nicely furnished in a contemporary metropolitan style. From virtually any point of the room (bathroom included) it was possible to spot some additional detail of the stunning panorama. The room was comfortable and quiet (in spite of the near busy train station), breakfast was good and we definitively had a very good time here in Innsbruck.

The Alphotel Innsbruck is probably the worst hotel we've ever stayed at! But we had no choice since we were on a tour package and this was the hotel that Gate1 chose for our itinerary. We weren't the only tour members who did not have a good stay at this hotel. Our tour group had a long day and we were scheduled to arrive late so we were all pretty tired when we arrived. Unfortunately the room we were assigned to didn't even look or feel exceptionally clean and I'm surprised I didn't take photos of the room! Comparing posted photos of the rooms on TA our room looked much older and didn't even have a real chair, but only one of those small round ottomans. And that ottoman was dirty and stained, so we didn't want to sit on that! The bedspread had that ”ick” factor, so we removed it but at least the sheets were clean. Carpet looked grungy so we made sure to wear our slippers and not walk barefoot on it. Regret not taking pictures of the room now. We've stayed at hotels with older or ”tired” decor but they were at least neat and clean, but not at this hotel! Now the ”fun” part was our bathroom door. I was getting ready to take a shower and went into the bathroom, but wanted to use my own soap and toiletries, so I went out of the bathroom and my husband (who was standing in front of the bathroom, looking at the closet or something right across from the bathroom) shut the opaque glass bathroom door. I went back to the bathroom and tried to open the door and it was locked! It was one of those simple privacy type locks where there's usually a pinhole that you can usually press and it'll pop open. Unfortunately, there was no pinhole but a screw so I tried twisting the screw but the door remained locked. Husband tried but it kept turning and he didn't have any tools so he called the front desk and they sent the maintenance guy up. The maintenance guy looked at the door and tried twisting the screw with the same results and said he needed to go get his tools. He returned with his small toolbox and tried several screwdrivers, with no luck. Then he tried using a small drill to remove the screw and still couldn't get the door unlocked. Meanwhile, we were sitting on the bed and watching tv since there was nothing else we could do. I texted our friends who were also traveling in the tour group and assigned to the room right next door to let them know what was happening. And to apologize to them for the loud racket, as the maintenance guy went and got his large power drill and was basically removing the entire door knob and panel. So the guy had to destroy the whole door knob panel because the door lock screw or nut inside the panel was probably stripped and couldn't unlock or open the door; so if I was on the other side of the door I would have been stuck in the bathroom! Other hotel guests across the hall were opening their doors to find out what the loud racket and noises and disturbance was. This whole problem took the poor m

Perfect location. East walking to the coolest town along our European journey. Room was basic, clean and very comfy beds. We enjoyed the sauna room in the evening. Only suggestion is to have coffee in the rooms or at least in the lobby free of charge for guests.

We had even to the Innsbruck hotel 3 years ago when major works were being carried out at the hotel .After recently going back to the hotel I have found it has become better .Our room was perfect breakfast was perfect and the staff very helpful nothing was to much for them .The bar teams were very good and would always serve bar snacks.The reception team were brilliant.They gave us advice ro the places we might like to visit.I will be recommending to all my friends and family .Summery. Very high quality at an affordable price

La posizione è indubbiamente molto comoda al centro della città, si può parcheggiare a pagamento sulle strisce blu della zona oppure nel parcheggio sotterraneo del supermercato adiacente. La hall è grande e ci sono delle poltrone ed un TV a disposizione in attesa delle camere. Eravamo un gruppo di persone che avevano prenotato stanze singole, doppie e famigliari, concordando i prezzi prima del nostro arrivo, quindi capisco che fare le registrazioni per tutti coloro che sono arrivati quasi insieme il sabato mattina (qualcuno era arrivato il giorno prima) può essere farraginoso, però erano in due addetti alla Reception e non si andava avanti. Finalmente ci siamo fatti dare tutti il modulo da compilare e mentre andavano avanti con le singole registrazioni li abbiamo riconsegnati in pochi minuti. Le stanze per molti di noi non erano pronte (corretto, visto che devono essere a disposizione dalle ore 14,00) quindi abbiamo chiesto di lasciare i bagagli e siamo andati a pranzo e lì è partita un’altra vicenda surreale. Invece di prendere i talloncini per tutti i bagagli (circa una quindicina) ce li hanno consegnati uno alla volta dopo che, ancora uno alla volta, li hanno portati in una stanza off limits per noi. Una perdita di tempo infinita. Tutto con la massima gentilezza ed educazione. Parliamo delle stanze. Sono belle, luminose e grandi (poi su questo ne riparliamo), e grazie agli infissi di ultima generazione sono anche silenziose. Un fatto importante perché lì davanti il traffico è notevole la sera. La pulizia è esemplare, anche se la mattina della domenica, verso le 9, quando siamo usciti dalle stanze le signore delle pulizie avevano messo a terra davanti alle stanze che venivano lasciate uno strofinaccio a significare, immagino, che erano quelle dove cambiare tutta la biancheria. Insomma, non è bella da vedere questa distesa di strofinacci in un hotel a 4 stelle che vorrebbe essere elegante, sembra più la Pensione Mariuccia a Rimini. La colazione è abbondante per il salato, un po’ più ridotta per il dolce, ma davvero non manca nulla. Non capisco però come sia possibile che i filoni di pane siano a disposizione dei clienti senza l’avvertenza di usare un panno o dei guanti per prenderli e tagliare ognuno le fette: decisamente antigienico (poi siamo appena usciti dal Covid…). Però tutto quanto sopra è in effetti solo un suggerimento per migliorare un livello di servizio alto, ma con qualche sbavatura. La cosa davvero grave e che proprio non mi è piaciuta è stato il check-out che, prima che essere estremamente lento (un solo addetto inizialmente nonostante la lunga fila di clienti che se ne andavano dopo la colazione) è stato fatto applicando un prezzo superiore a quello concordato al momento della prenotazione. Alle mie rimostranze l’addetto si è giustificato affermando che la stanza che mi avevano assegnato era più grande della standard, ma io non l’avevo mai chiesta! È accaduto anche ad altre persone del nostro gruppo ed abbiamo chiesto di parlare

We originally had our main hotel stay booked in Hintertux. We were paying a lot for the hotel and after considering our long journey from Australia, we figured it may make sense to stay close to the airport at Innsbruck for our first day to get some sleep and continue our journey to Hintertux the next morning. We saved quite a bit of money making this decision and made a great choice! We walked to Penz West from the airport with four suitcases and four back packs. It was five minutes on foot and that was in thick snow! The room was way beyond our expectations for a hotel so close to the airport. It was very spacious, beautifully decorated and included breakfast that was simply magnificent. The hotel also had a wellness area including sauna, steam room, cold plunge shower and a gym. The price was extremely reasonable given all it had to offer us. The staff were very helpful and gave us some local tips about the town of Innsbruck (beautiful Christmas markets) and some mountain trips. We were too tired to do the mountain trips but enjoyed Innsbruck. We could easily have spent more time in this beautiful place and would not hesitate to book Penz West again if we are travelling this route. Mr 11 and 12 year old loved this place!

Check-in at this boutique hotel was a breeze. We booked two rooms: an ”apartment” with no views and a double room with stunning mountain views. The views from the hotel are breathtaking, and the location in this charming small town adds to its appeal. The beds were incredibly comfortable, and the showers were excellent. Breakfast was a highlight, beautifully served with high-end produce and exceptional service. Overall, it was a delightful stay in a lovely boutique hotel.

When you stay at Hotel Bierwirt in Innsbruck, you'll be near ski lifts, within a 10-minute walk of DEZ Shopping Center and Ambras Castle. This ski hotel is 1.1 mi (1.7 km) from Tivoli-Neu Stadium and 1.2 mi (1.9 km) from Lake Baggersee.Pamper yourself with a visit to the spa, which offers massages. Skiers will be in heaven, but there are recreational options available for non-skiers as well, including a sauna and bicycles to rent. This hotel also features complimentary wireless internet access, ski storage, and tour/ticket assistance. The complimentary ski shuttle makes getting to the slopes a breeze.Enjoy local and international cuisine at Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 50 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks.

Was hoping for so much better. We were on a Trafalgar Tour and stayed at this hotel on December 13, 2023. We were told it would be a 5 star hotel. First thing that happened was they lost our (and many others in our group) luggage. I asked at the front desk and they said ”We have never had problems getting luggage to the proper rooms. It's your tour operator's problem, there's nothing we can do further. After 2 hours our luggage still hadn't shown up. Went to reception, and another Trafalgar guest was there, who's luggage was also lost. Finally they had someone from reception go to the tour's rooms. Our luggage was found, however, the other guest's luggage was still missing. Our tour director went room to room (not just our tour's rooms, but EVERY room starting on the first floor.) and finally found their luggage in the 37th room she checked. It was an empty room with nobody staying there. Then, I found there was no remote for the TV or extra pillows. Requested them at front desk. They were delivered to my room, but the pillows were terribly mismatched. Carpet was stained and somewhat dirty. At our evening meal, they wanted to charge my wife extra for a refill on her soda/pop. Overall, this was the low-lite hotel in our tour. Not worth the money they charged our tour. Their customer/front desk service was bad, at best. Most Reception persons had a bad ”attitude”. Would never stay here again.

My husband and I stayed here recently with our dog. It was a very nice hotel and I wish I could have stayed longer. We had an amazing view of the town of Natters from our room. The breakfast was tasty. Parking was a breeze. The location was perfect for our visits into Innsbruck using the tram with a station down the street from the hotel. We also enjoyed dinner at the hotel restaurant on our last night and it was delicious. Room service for dessert later that night was a fun treat, as well. We did not use the spa/wellness area which was the only regret as I'm sure it was a very relaxing space. I have already recommended the hotel and would stay again if visiting the Innsbruck area again in the future.