With a stay at Hotel Mürren Palace in Lauterbrunnen, you'll be in the mountains, just a 1-minute walk from Alpine Sports Centre Mürren and 5 minutes by foot from Allmendhubelbahn. This family-friendly hotel is 0.4 mi (0.7 km) from Schilthornbahn and 1.1 mi (1.7 km) from Via Ferrata.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 3 indoor pools. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. A train station pick-up service is provided at no charge.
Treat yourself to a stay in one of the 49 guestrooms, featuring heated floors and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, and housekeeping is provided daily.
"Booked this place for its location and name.
Over 8000 RMB for two nights.
What a huge disappointment.
The hotel is located in a small mountain town, and you can't drive right up to it. You have to take your heavy luggage from the bottom of the mountain, first by cable car, then transfer to a small train, and then climb a steep hill from the station to reach the hotel. The hotel offers basically no service, including help with luggage. The front desk staff said she was the only one available and could help if needed (but I decided against it).
Up to this point, it was severely inconsistent with the price and star rating.
I booked an Executive Suite, but they assigned me an attic room on the top floor. It was cramped and claustrophobic, with slanted ceilings above both the bedroom and the toilet, making it completely unusable. Plus, I had to climb stairs. I checked the app and saw it was completely different from the room I booked. I went to the front desk to switch, and only then did they give me a suite downstairs that matched the pictures (I almost got ripped off for over 8000 RMB).
The balcony view was nice, but that's pretty standard in Switzerland. The room was renovated, but there was a strange smell in the hallway. This renovation smell is uncommon in European hotels. The quality of the renovation was extremely poor, comparable to a 300 RMB budget hotel. Dinner was mediocre and expensive, and breakfast had limited options. One or two of the service staff seemed untrained; they were on their phones when spoken to. I've never seen this at a hotel of this price in Switzerland.
All in all, it was a misstep. The hotel itself is probably worth no more than 200 euros. The extra cost, I guess, was just for the location. Choose with caution."