GGuest UserWe stayed at The Penta from Sunday, July 17 through Thursday July 21, 2022. That Monday, we had a private tour of the Isle of Skye, and got back to the hotel at about 8:30 PM. We were tired and went to the hotel restaurant for dinner at about 8:50 PM, right before it closed. My wife ordered salmon. Huge mistake. At home, we would never order fish on a Monday, and especially not during a heat wave. But, we were on holiday and let our guard down. My wife is a physician (internal medicine), and based on the timing and severity of her symptoms, as well as her prior meal, she is extremely confident the salmon was bad. (My son and I ate burgers.) The next two days were a nightmare. She was in bed all day Tuesday, alternating between vomiting and violent, putrid diarrhea. We had a private tour booked to Glencoe on Wednesday, and were so thankful that it was not a bus tour. Our guide, Andy, stopped often for her, but we finally had to cut the tour short. This was truly disappointing as we flew to Scotland from NY for this vacation. I informed the chef of our suspicion on Wednesday evening. He told me he did not work on Monday night, but would look into it. He seemed genuinely sympathetic, but I never heard back. I also informed the front desk staff, who were similarly sympathetic, but I heard nothing from them, either. I was really disappointed by the utter lack of follow-up. Food poisoning is a serious health concern, and everybody apparently blew it off. If you are considering staying here, let me provide an honest assessment of the hotel below. Restaurant (F) See above. It earned this failing grade. Staff (B-) Over our stay, I interacted with four or five people, and they could not have been more polite and helpful EXCEPT FOR THE UTTER LACK OF ATTENTION TO OUR FOOD POISONING REPORT. i asked for a fan because the hotel, like most in the city, has no a/c. They provided two, which really helped. They were all friendly and nice. I would give the staff a solid A were it not for the food poisoning incident. Amenities (A+) The hotel bar is nice, and features a pool table and very ample, comfortable seating, including couches and tables. I enjoyed playing pool with my son while my wife recuperated in bed. The lounge bathrooms were modern, large, and spotless. The fitness center is quite good, with everything you need for a decent workout, and even has a tv and sound system. Plus, you can reserve the room for an hour. Location (A+) The Penta is a 5-minute walk from the train station, and is really close to wonderful pubs, restaurants, shops, etc. You can walk everywhere you need to be. Room (C-) We paid for the premium room, but there was absolutely nothing premium about it. The room was small, much smaller than we expected after looking at the photos online, and very, very sp****. There are no closets, so you get to hang your clothes on a hipster metal pipe that is attached to a desk. That said, the room was clean and serviced n
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