Guest User
July 22, 2024
I feel compelled to share the awful experience my family and I had at Mari Suites Hotel. This was supposed to be a memorable trip to Turkey, but this hotel turned it into a disaster. **Fleas Infestation:** From the moment we walked into our room, it was clear that cleanliness was not a priority here. The room was filthy, and the worst part was discovering it was infested with fleas. My children woke up with bites all over their bodies. It was beyond disgusting, and the hotel management did nothing to help or address the situation. They didn't even offer us a different room! **Scam Operation:** When we tried to change our booking or get a refund due to the flea problem, the hotel refused. They charged us outrageous fees to cancel our reservation, showing no empathy or understanding. It felt like they were more interested in taking our money than ensuring a pleasant stay for their guests. **Rude and Unprofessional Management:** The management's response to our complaints was shocking. They were dismissive and rude, even trying to blame us for the flea infestation! Their lack of professionalism and unwillingness to help was infuriating. **Vacation Ruined:** This hotel turned our vacation into a nightmare. Instead of enjoying our first trip to Turkey, we spent our time fighting with the hotel management to get our money back. They refused to cancel our reservation or give us a refund, leaving us stressed and upset. **Middle of the Night Chaos:** The final straw was having to leave the hotel just three hours after checking in. We had to wake our children in the middle of the night and find another place to stay. Being in a new country for the first time, it was incredibly difficult and risky to find a new hotel at that hour. The whole experience was traumatic and unsafe, especially with our kids in tow. **Final Warning:** This hotel is a health hazard and a scam. The management does not care about their guests and will do everything possible to exploit you. Save yourself the trouble and stay somewhere else. There are plenty of better options available. I hope this review helps others avoid the nightmare we went through. **Rating: 0/5 stars** Avoid Mari Suites Hotel at all costs!