Guest User
October 21, 2022
There was a problem with the reservation, but the lady at the reception remained indifferent and did nothing, let alone helping us. It was not the first time we experienced a situation, but while all the hotels immediately tried to find a solution by asking us what we could do, the lady did not say a word other than saying that I think she has insufficient knowledge about the business and that she did not receive an e-mail. I think there is discrimination between customers. If I were Arab, the lady's attitude would be different.
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