Johor Bahru Spa Hotels

We have not been back here for over a year and got a newly renovated room on the 25th floor But guys, you can do better with the windows cos its all mouldy and unable to see clearly the beautiful view. Nonetheless, I was impressed by the efficient check-in/check-out process of the hotel. They allowed us to check in early, at about 1245pm. Their customer service is also commendable. The premium amenities with spa and wellness facilities offered us an excellent experience. (A separate price, just below Tower 2) We also loved everything about this hotel, from room types, customer service, and facilities to the serene pool area. I will recommend others for sure!

This is my 6th stay in Amari Hotel. We did a 3 Days & 2 Nights Stay over here. We were well received by the hotel staff as per usual. The service and ambience did not failed us at all. But we find that the hotel room which we are staying is near to the lift but l find it a bit cramp especially the door passage way which leads to the room. The toilet was a bit smaller than what l have expected it to be. And the flushing system has a bit of issues at times. But for the overall ambience of the hotel reception was good as it was beautifully decorated with the Christmas festive mood and the experience was perfectly good and fine. Both my mum and myself like it so much which also makes us come back here once again for our JB StayCation on an often basis. We have enjoyed the breakfast for the 2 mornings too. We will consider to be back for our next stay once again very soon. Thank you for having us once again.

The hotel needs a renovation and update with the interior. The room (Premier King) is very spacious but the space is not properly utilized. TV is very small. Wall scones are almost falling and sanitary wares are old. WiFi inside the room is okay. The aircon and mini bar fridge are old but still working very well. There were hairs in the bathroom when I checked in. For breakfast, the pancake (Jan 29th) and Apam Balik (Jan 30th) are very very delicious as well as the dimsum. The water melon however tastes like onion (Jan 30), I suspected it was the knife they use to cut the watermelon. The hotel has so much potential if renovated. I just noticed they are not observing safety as they are using the ledge in the corridors to make a temporary rack for towels and rugs while the housekeeping staffs are cleaning the rooms. These might fall on the atrium which might harm someone below.

I am so impressed with Doubletree! Upon queuing to be checked in, we were served freshly baked cookie. The cookie definitely warmed our hearts (pun intended) and we felt so welcomed by the gesture. The check in was smooth and the room was clean. There was also a cute staff serving pop corn at the lobby to guests heading out/in. We will be back! :)

It was a great experience from the check in to check out. The hotel staff I met was friendly. My staycation was a memorable one. The only feedback will be tje basement carpark there was a foul smell probably the sewage piping. Overall I’m pleased with the overall experience.

This hotel is considered new and location is pretty good. However we had some hiccups during check-in. My confirmed booking via trip.com as well as my sister’s confirmed booking via agoda were both not found in the hotel’s system, and we had to wait around 15minutes or slightly longer for them to sort out the reservation. It gave us a scare as we were worried there were no more rooms available. However the staff tried their best to help as promptly as possible. The room was spacious, view was amazing as we could watch all the fireworks during CNY. Breakfast spread was also amazing.

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

Capri is just directly behind the custom and there was a massive jam just to drive to the hotel. Just a 5 mins drive took me 1hr plus to turn to the hotel. The carpark is a maze. Even with directions, you would be confused. The room was clean just that that's a pungent smell in the toilet - literally a smell of a baby spoiled diapers in Room 1001. Feedback upon checked out. Hope they do something to it. There isn't anything to eat, so you will have to drive out to eat each time. Unless you don't mind the cafeteria downstairs. Otherwise be prepared to hit the jam over and over again. Highly likely will not stay over at Capri again due to the location.

Decent & good value for money, no complains because location is not really ideal but liveable. nothing much for shopping as its in a very localized neighbourhood, so its GOOD for privacy. Halal hotel breakfast was very nice mix of local & ABF. There's also a Roof top pool & Sky Bar!! Great place to party & drinks

Very good location, just opposite Bukit Indah Aeon Shopping centre and next to Macdonald's. But Facilities wise is not ideal. Gym very small, only got 4 equipments. Located on ground floor and outside hotel. Swimming pool also just next to the GYM. You need to walk out of the lobby, out of the hotel to go to the pool and GYM. Yet hotel do not provide bathrobe so I don't know how the guest access the facilities. If rain even worst, no shelter linking the GYM and the lobby. 10th floor supposed to have a Club Lounge and staff told me no longer available... Food wise is fair. Some food like pau and hard boiled eggs are cold even tot they are on warmers... Room wise above average as bed got a bit of light stains and cigar burnt mark. Toilet glass door silicon already gone. Face towel not provided. Got shower gel and shampoo dispenser.