Katsuhiro
January 3, 2024
After checking in, we encountered a major earthquake, which caused a malfunction in the facilities, and we were unable to use the large public bath or the open-air bath in the guest room. Since our room was on the sixth floor, it was difficult to go up and down the stairs to the dining area. The next day, we were able to use the large public bath at the sister hotel with transportation, and we are very grateful for the desperate response of the staff. We were very grateful for the maximum hospitality given under the current circumstances, but we were dissatisfied with that, as we had booked the room in anticipation of the open-air bath in the guest room. It would have been nice if they had at least provided some kind of consideration, such as a complimentary coupon that could be used once we had fully recovered.
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