Guest User
January 31, 2023
I just completed a three night stay. Basically fine but: Needs to improve the approach to cleanliness. On checking in you are told that rooms will only be cleaned if explicitly requested in the morning. Reaching my room I found (i) the shelf in the wardrobe was covered in dust (ii) two empty shower gel sachets (presumably used by a previous guest) lying in the shower. I doubt the room had been very thoroughly cleaned between guests. On morning two I asked at reception for my room to be cleaned. The receptionist seemed most annoyed I should ask - "what *exactly* do you need?". On returning in the evening nothing had been done, with damp towels in the bathroom, and the supposedly complementary bottle of water provided in the room not replaced. The hotel bar exists, but does not seem to be opened regularly, and has limited stock. I had to ask for it to be specially opened at 8 pm on the evening of my arrival.