Kep Spa Hotels

The staff we amazing! 5 star service. We are expats from Canada and we are always looking for the best places on a budget and this place was great. It was a quieter week for them so the breakfast buffet was A la carte instead which was a plus. Pool is huge and clean. Happy Hour from 4-8 gets you mocktails or cocktails for 2.5$ a drink. Gym and Sauna there too! We wanted a taxi to town could not get one so one of the staff just dropped us off!

My party of five arrived in Kep today at 6:30 pm. It was dark, and after five hours of traveling in a mini-van, we got a tuk tuk to take us to Kep Bungalows. We had reserved three rooms - 2 standards and a superior. When I entered my standard room, the smell of mold and sewer hit me. The walls were disgustingly dirty and there was a hole in the upper corner of one wall. And I am not exaggerating when I say that there was a thick coat of dust on the fan. Then I heard a knock on my door. It was my daughter. Their room, which was right next to mine, was just as dilapidated as mine. With our bags in our hands, we went to our friends’ room. Their room was nice. We told them that we were not staying. Suffice to say, when they saw the stark contrast between their superior (R3?) to our standard room (A4 & A5), they were shocked. When we explained our concerns to the desk people, they said it could not be dirty because the rooms were cleaned that morning and the man said he personally checked the cleaning himself. My son-in-law, the desk woman, and an older child went to see the room. The boy came back after a few minutes and confirmed it did stink. Then a few minutes more passed and the woman and my son-in-law came back. The woman said we had dirtied the room. Really? We were there for about 2 minutes and knew it was not going to work. When asked about the holes, she said it was just the rats (plural) and they had put tissues in the hole for that reason. Rats?! We were told, “It’s the jungle.” Uh, no it’s not. The room, they argued, is the standard room and we should have paid the higher price for the better room. We explained that we were not complaining about the size of the room, but our concern was of the cleanliness of the room. Also, when showing them the pictures on Agoda, they said we should have known those were “old photos.” What? It was, we explained, more like false advertisement and that they should update the photos so people knew what to expect. We wanted to take pictures, but they said no. By this time, the man had reached a point that started to make us uncomfortable. A few of us had already witnessed his hands balling up and was quite agitated. We called tuk tuk driver who had given us his card and spent the next hour calling several hotels to see if they had three rooms available, which were not easy to find because of the holiday, and driving to some of them to ask if we could see their rooms because we did not want to be fooled by pictures again. *My daughter and son-in-law are fluent In Khmer. The other three, including me, have been learning the language for 10+ years.

The entrance to the hotel is relatively hidden, and I missed the entrance at first. The environment is very quiet and relaxing. The waiter is very friendly. The room is clean and tidy. There are not many facilities in the hotel. It is worth booking again.

Only eight bungalows hidden in the trees, a very pleasant swimming pool at all times of the day, excellent cuisine and a joyful team atmosphere. The boss is nice and its valuable tips. The boss singes and rides a lot. They are responsible for booking tuktuks, taxis and motorcycle rentals. Laundry at 100 m. The proximity to the road may be scared but is really not a problem.

The hotel is not bad, close to the beach, a few steps away from the crab market, and there are many restaurants in front of the hotel. Although the hotel’s breakfast is simple, it’s not bad,

Came here for our anniversary. Beautiful large pool was the highlight. We arrived as the only guests here so the restaurant was closed for lunch and dinner and there was no buffet breakfast as booked. Limited menu at the pool bar was all that was offered. That became an issue when a tremendous thunderstorm broke out at dinner time. So they opened the restaurant just for us. HORRIBLE food. How could any food be fresh if no one eats here? The prawns tasted very old. For breakfast they have a 16 year old girl doing the cooking who does not understand English. Well done eggs is the most that she can handle. The front desk staff doesn't speak much English either. Good luck there. As one review stated ”poor hotel management” But, they don't care. The Staff simply does not care. The room was beautiful but filthy when you looked under the bed and under the couch cushions. The dead lizard was left in the tub for days until we removed it. Worst of all on Saturday and Sunday, the ”special guests” arrive. Three or four carloads of families. They are not staying there. They just bring in a bunch of local families to use the pool for the day. Babies without swim diapers using the adult pool. Unsanitary. These ”special guests” make a mess, ruin the private atmosphere and then leave. Then another 4 carloads arrive the next day. Again, they are not even staying at the resort. Again, the management could care less about the paying guests. The gym and the spa smelled like an an old moldy gym locker. No one ever used it. Spa? What Spa? Whatever you do, enjoy the pool when the special guests are not there, and please go eat at the crab market.