Wendy17
July 16, 2024
The hotel was good overall, but I didn't receive any emails from trip.com or the hotel mentioning a password to enter the hotel beforehand, and even when we called the phone number written on the wall at the door no one responded. Fortunately, there were other guests in the hotel who opened the door for us, but when we checked in Trip.com did not provide a check in number, we couldn't do self check in at all, and we called several tablets on the phone before someone got through. We were frustrated with so many problems as we had two children in our peers. Trip.com did not provide any assistance at all during the whole process, so I will not book Rakuten Hotel through Trip.com in the future.
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