Premier Kraków Hotel

We didn't have high expectations, but 4 stars should mean something. It started off nice, the service friendly. Then it started to fall apart. First the room was cold, so we turned on the air conditioning to heat (because there are no radiators in the rooms), after an hour the temperature didn't change, only the fan was running loudly and you could smell the dry air. In the meantime we asked at the reception for bathrobes for the pool and extra pillows, they were supposed to be brought to the room within 20 minutes. After 40 minutes we went to the reception and only then the receptionist had to bring bathrobes herself. We also informed them that the heating probably didn't work, we were moved to another room straight away, so at least that's a plus. The pool was very poor, quite cold (both water and air), probably that's why there were crowds in the sauna. The whole floor was covered in splashed water, the lifeguard was sitting and probably waiting for someone to slip... The loungers were tragically uncomfortable, after 15 minutes my butt was numb. Overall, the recreation area was done upside down just to get that extra star. The walls and doors in the hotel have no soundproofing whatsoever. Until midnight, we listened to children running and screaming in the corridor, and in the morning we were woken up by the same sounds. Breakfast buffet. For 60 PLN, it's veeeery poor. Overall, the hotel "restaurant" is more like a canteen, with only 8-10 person tables. Loud and crowded. Small selection of food, its appearance not very appetizing, questionable quality. I do not recommend. The hotel is one of those that you can only get by if you come here just to sleep. I have no complaints about the cleanliness, only the decor is already reeking of communism.

Stay ok. It's a pity that there is a bathtub in the bathroom - I don't know if it's only in our room or in all of them. The room is large, the bathroom too. The price of the room includes access to the swimming pool and sauna

Nice hotel, very good breakfasts. Clean room, chambermaids thorough

Rozgoryczenie Obsługa niestety na niskim poziomie jeżeli chodzi o sprzątanie pokoju nie otrzymaliśmy mimo ponownej prośby wody która nam przysługuje na każdy dzień pobytu. Dodatkowo lodówka która była w pokoju była niedziałająca, na zwrócenie informacji w rejestracji otrzymaliśmy wiadomość że tak ma być:) jak chcemy sobie coś schłodzić możemy przyjść do rejestracji itam jest działająca lodówka Chwilę wcześniej byliśmy w Hilton Garden i tam absolutnie nie można było się do niczego doczepić Na Plus zaliczamy basen i saunę