Hotels near Sunrise view village stay, Kuching

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

Stay during Gawai holiday for 3 days 2 nights. Overall a good place to stay but i wish they could clean comforter & pillow a little bit more as it had blood stain and the pillow was smelly. Picture not related to hotel 😆

The place is quite hidden but there are parking lots prepared for the customer. The floor is ceramic so is not as ur usually hotel but the price is affordable.

Dirty toilet. The mattress is very hard and noisy. A few receptionists are not customer friendly

this is my genuine review. Location is superb, very near to city center, roughly about 5 mins grab ride (which usually costs about RM4.50-6). Hotel is relatively new so cleanliness is a 10/10. I got a room at level 5, hence i did not experience any noise that disrupted my sleep except honking from vehicles on the road. Do note that the hotel enforces strict rules but imo its reasonable of them to have such rules. Example are no stains to be spotted on bedsheets, else rm50 will be charged. I also like how they use smart technology here. Keyless entry to rooms, and no need to trouble yrself to call the receptionist like many other hotels. They communicate via whatsapp & i have to say their response is quite fast. I asked for an extra towel before and not long after a staff knocked to pass me one. Only thing i would suggest to improve is to not have many staffs lingering around the room for too long. Idk why eveey morning, afternoon, evening and even night, i see the housekeeping staffs outside hahaha. Also do note that there isnt any gym (i think!) and for muslim travellers, the restaurant below serves alcohol but is claimed to serve ‘halal’ food (this is common there). So if you’re like me who takes this seriously and prefer to dine at legitimately halal restaurants, do take note on this. However, there is Anuar Steamboat located about 8 minutes walk from the hotel. do try that out. Overall, i would definitely come back. Reasonably priced, great location, good cleanliness, responsive.

Pullman Kuching is highly recommended for family and friends reunion or staycations because of its easy location in the waterfront and very convenient for easy living. The supermarket downstairs is called Goceli. It’s fully air-conditioned with lots of goods ( vegetables, dairy products, frozen goods, toiletries, snacks and bakery) for people to choose. The food haven(food court) has lots of varieties of choice of food from chicken rice , pizza to hotpot! One Mr. DIY is also found in Upper ground of the Hills shopping mall

One of the best stays (price wise is V V affordable) location is great cos I can walk over the Padungan street (lotsa small vintage shops and eatery) is a gem! Hotel room space is great! Staff are professional and friendly keep it up

Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture! Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view. If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.

The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!

We took the Executive Deluxe river view room, on the 16th floor at the Astana Wing. View was fantastic. Room was large, clean and comfy. No bath, just a shower stall which suited us just fine. Buffet breakfast was adequate, tasty, some menu items changed daily. However, what I liked most was the Roti Jala with its curries. You can dine al fresco with a nice view of the river. I will definetly stay here again