Motel 6 Lafayette, IN

I rented a single room for 2 nights in January for someone. The person was only in the room a total of 10 hours. I still paid in full for both nights but my card was charged double. I was paying for 1/11 and 1/12/24 and my coworker was paying for 1/13 and 1/14. My coworker paid for the weekend for this person before we realized she wasn’t returning to the room. On 1/12/24 I asked if my coworker could get a refund when I turned in the room keys and she was refused a refund even though I verified their cancellation policy is 24 hours notice. So she should have at least received Sunday back. I cleaned the room before turning in the keys because I collected the person’s belongings and they charged my card for a fraudulent damage charge. Then my coworker had my signature on her receipt. We are not related and do not bank together. The motel assistant manager claimed it was because I rented the room first. These were two separate transactions which we made very clear when we arrived. She also charged me double what she charged my coworker for the exact same room. Go to the Better Business Bureau website and search 139 Frontage Rd Lafayette In Motel 6 and read about the false credit card charges they do. Be sure to search under businesses not accredited by the Better Business Bureau because they are not. Their rating is a 1.2. I do not want anyone else to lose their money to these people. If they steal your money please file a complaint with the Indiana State Attorney General’s Office. The main customer service number just refers you back to the property so they will not help you.

The room had been remodeled, and apparently I was the first one to stay in it after the remodeling. The water for the sink was off, so I got a pliers from my car and turned it back on from underneath. The sink drain plug was disconnected, so I had to reassemble it. The air conditioning unit had no knobs, so I notified the clerks, and one located some knobs and fixed that problem. While she was in the room I told her about the water issue and then discovered that the sink drain leaked, which I showed her. I showed her there were no hangers, and she could not find any that would fit the bar. As I prepared to go to bed I turned on the AC and found that it thumped every five to ten seconds. I turned on the bathroom fan to drown out the noise, but the fan made a loud racket, so I had to turn it off. When I booked the room, through ***********, I asked it the had military discounts. I was told to ask for that when I checked in. When I checked in, they said they give discounts for veterans, but that they couldn't give me one because I didn't book directly with them. Several days later I complained to Motel 6's customer service, but they said the manager claimed the clerks denied that I ever brought any problem to their attention. I was told to contact the manager, which I did, but she told me the same thing and refused to give me the owner's email or the names of the clerks so I could speak with them. I told the manager it seemed that my only option was to write a review about my experience, and she replied: "I know how to take care of negative reviews."

We had the worst experience of our lives ever. All described in a series of complaints under the protocol GRME6HEV. Still waiting for the Motel 6 chain to at least reimburse our expenses, with no response to date. We stayed in a room with remodeling in course, and the manager made our lives hell, including police callings and workers getting into our room several times. We still have a U$100 pet deposit and the last night without reimbursement. We are waiting for the full reimbursement but no one has answered our constant complaints. My wife had a broke-down crisis and our pets including a psychiatric service dog were very traumatized. We have photos and videos of everything. Even the police was very concerned about the Motel 6 manager, but asked us to not talk to her, leave the hotel and contact the Motel 6 chain. We want our money back and nothing more, please. While we were out, someone called the police saying heard a girl screaming in our room. We believe was just to scare our cat and disturb our staying. Then the manager called the police again saying we should cooperate with the remodeling, letting workers getting into the room and taking the TV, the cable and so on. My wife had a panic crisis and our service dog was also traumatized by the whole situation, incapable to perform his duties. Motel 6 is a chain of nice and affordable places we always stayed and recommended. We believe we just had a nightmare experience in Lafayette, which does not represent Motel 6 nationwide.

Checked in and promptly checked out due to the other inhabitants…cockroaches! Skip this place. The desk clerk did apologize to us but said I would have to wait until next week for a manager for a refund. Bedding had cigarette burn holes. Old and run down.