Largo Hotels with Pools

Courtyard by Marriott® Largo Capital Beltway is conveniently located in the DC Metro Area, less than 10 miles from Washington, DC and 15 miles from National Harbor. Courtyard is near a variety of shopping, dining, and entertainment options, including FedEx Field, Tanger Outlets, Andrews Air Force Base, Prince George's Show Place Arena - Equestrian Center, and Prince George's Sports Complex. Conveniently situated on I-95/I-495, just a short walk from the Largo Town Center DC Metro Station, providing easy access to Washington, DC and the National Mall via the Blue and Silver lines. Enjoy a great start to your day in our Bistro where we proudly serve Starbucks Coffee. Each room offers a spacious work space, and complimentary high-speed Internet access allowing you to stay productive while on the road.

I have never experienced a bad stay with any Marriott hotels but my experience this weekend was unacceptable. I booked my one-bedroom suite on Tuesday for October 12-13. I even called that day to see if I could get an early check-in but Mr. Jason said they were booked but my room would be ready at check-in. I arrived at the hotel around 3:00 pm to be told I didn’t have a room and that he set me up in the courtyard across the street in an upgraded room. I was in shock and didn’t know why I wasn’t contacted or told I didn’t have a room when I called. I went over to the Courtyard and was given a room, not a suite. I never knew Courtyard didn’t have suites. I went back to the residence Inn and this is when Mr.Jason became very aggressive and rude. I told him the room was not an upgrade it didn’t have a kitchen and I needed the kitchen. Mr.Jason said well all I have to do is accommodate the amount of people in the room and that room has a king-size bed and a pullout couch. He got upset that I didn't Except what he gave me. He kept saying well that's an upgrade. I told him that’s not what I paid for and I prepaid for my room as a Bonvoy member. He said well we can walk over to the courtyard and cancel your reservation and you can find somewhere else to go. Then to add insult to injury, he said that if y’all want breakfast in the morning, I’ll give y’all permission to come over here and eat breakfast over here. He treated me like I did something wrong. I asked him how do I file a complaint and he said I’m the general manager, and you can file one with me. I said how can I submit a complaint about you to you? I have a rare condition at this point I needed to lie down. Let’s just say I was the only professional in this scenario and I didn’t understand why he was so nasty to me. He also was disrespectful to another customer he was dealing with and told her the lobby was being recorded. If this is correct I hope the person who is over top of him listens to the recording of how he treated his customers over the weekend. I am in disbelief that Marriott has someone with that type of demeanor, as a general manager representing their hotels. This was supposed to be a fun weekend for my son and it was ruined. I had paid for a chauffeur and a photo shoot. I had to reroute my car services and we couldn’t do the things that I wanted to do because we were in a small room with no kitchen and I had no time to try to find somewhere else to go. I have never been treated the way I was treated this weekend.