Can't say enough about the amazing staff!
We arrived without our luggage, as it had gotten delayed by the airlines. We were staying here for a few days before heading on to other parts of the Canaries. When the luggage still hadn't arrived by the time we were checking out, we left the contact info for the other hotels with the staff, and they called when there were luggage updates and were willing to store the luggage once it did finally show up-thankfully just before we flew out.
We had a very comfortable room & breakfast was served on the rooftop terrace. If it was too windy, there was a space inside to eat. Coffee/tea/juice plus a choice of 1 salty/savory item and 1 sweet item (4 selections from each category). One choice for salty was a bagel with lox & a poached egg, while the sweet included pancakes with chocolate sauce or croissants with jam & butter. Delicious! Location is just steps away from both the Casa de Colon & the Museo de Canario (part of the reason we picked this place). Would absolutely stay here again!