MOXY HOTELS Hotels in Lille

We had a very poor experience at this hotel. We were planning to arrive Friday but our train cancelled so we arrived Saturday morning. We let the hotel know so they didn’t think we were no shows. We assumed that because we paid for the Friday night we could check in early on the Saturday morning and our rooms would be ready. We checked in, were given a key and went up to the room to find it dirty and clearly slept in. Queried this with reception and they said well you weren’t using it so we let someone else use it because of an issue in their room. We were told to come back at 2pm and they would clean the room. They clearly knew the room had been slept in, why even give me the key in the first place if it wasn’t clean? What if I had walked in on someone in the room (it was only 9:30am when we arrived)? And either I paid for the room so it was mine and I should have been able to use Saturday morning or they should have refunded me. The problems sadly didn’t stop there. The rooms are extremely basic - very dark even with all the lights on, a bathroom door that doesn’t fully shut, one pillow each and a thin duvet. The heating in the room didn’t work until 2am when it decided to come on at full blast, making the room stifling. Shower had two settings - scalding hot or barely warm, with bad pressure. They did comp our breakfast for the Sunday morning to make up for the room issues which I appreciated, but the breakfast was absolute chaos. Packed full of people and in a space which was way too small. Toaster was broken, food was cold and they ran out of crockery. Just a disappointment.