Hotels near Centro Comercial "El Zapatón", Lima

Reservé 2 habitaciones standard para año nuevo 2024, una con cama matrimonial para mi hijo y para mí, y la otra con 2 camas. Y al momento de la reserva especifiqué que necesitaba que estén una al lado de la otra, o exactamente al frente. Cuando hice check in, fuimos a las habitaciones y la mía era cama doble y encima no estaban al frente, felizmente la señora de recepción pudo solucionar pero estuvimos bastante rato esperando. Luego, a las 5y30pm aprox llamo a Room Service para pedir la cena de mi hijo, me contesta un chico y me toma el pedido. Pasa 1 HORA, llamo para saber cuánto más iba a demorar y un señor de restaurante de muy mala manera me dice que no tiene ningún pedido y que no era su problema porque él acababa de entrar a turno. Me pareció una pésima atención y pésima forma de resolver un problema. Obviamente tuve que volver a hacer el pedido y esperar más, pero dejó mucho que desear la respuesta de su personal del restaurante e hizo que me amargue el momento. Finalmente, en recepción a la hora del check in preguntamos si Room Service atendería normal hasta las 11pm, nos dijo que sí. Cuando nos fueron a dejar la comida de mi hijo, volví a preguntar al mozo y me dijo que ya no tomaban pedidos porque estaban con la cena buffet. Entonces nos iban a dejar sin cena a mi familia y a mí, ya que al estar con un niño pequeño él ya iba a dormir y yo no iba a poder salir al restaurante. Después de insistir, accedió a tomarnos el pedido pero tenía que ser en ese momento (siendo 7pm, comida llegó 7y20) y lamentablemente tuve que cenar comida fría ya que recién pude hacerlo después de dormir a mi hijo a las 8y30pm aprox. Realmente no volvería al hotel por tener tantas malas experiencias en 1 solo día de estadía.

The hotel itself is not 7 stars, but it is the people who work there who makes it such a nice place. Didn’t have a bad experience here, my wife and I happened to be in Peru for a funeral and I had a health issue due to the emotional stress. Santiago from the reception was prompt to call the ambulance and they could fix the situation. Also when friends and family came to visit, I befriended waiter Carlos Abanto, very good guy, he deserves all the compliments, super professional. Because of people like them I plan to come back. Also Zarai Chileno (waitress) was nice and Jose the guy who used to clean my room. With this staff and location I assure you a lot of returning business and many good years to come. Thanks Dazzel in San Isidro!

Everything was very good, good service and attention, the room was very clean. The best thing was the breakfast, very very delicious. The only problem is that the room cards always go bad, I stayed for a week and almost every day I had to ask to change my card because it stopped working.

The room was large and the bed was very comfortable, the service was very good, there were two bottles of free drinking water every day, everything was beautiful except WIFI, the signal was too bad, my computer, mobile phone, iPad was always disconnected inexplicably, and the meeting was forced to be interrupted. This is something I have not encountered in other hotels.

The location of the hotel is good, and when you go out, turn right to the bar street. The rooms are not big and the facilities are a bit old, but they are relatively hygienic. The price/performance ratio is okay.

It was a lovely place to spend a night. Room was much bigger than what we expected, it was modern, clean and comfortable. Great, safe location and close to airport bus pickup point. They also have nice system for leaving your baggage after checking out which was lovely. All in all, we would happily stay here again if we’re ever back in Lima.

The hotel recommended by the customer has a good surrounding environment, there are many places to eat, including shopping malls and supermarkets, and the hygiene is very good. The breakfast is also good, there is hot water and milk, and you can send your luggage for free.

Local limpo, organizado, bom café da manhã, rápido, atencioso, com um bar bom (não excelente) no telhado. Valeu a pena, ótimo custo benefício, melhor preço da região, muitos restaurantes ao redor. Da para sair a pé ou de táxi e rapidamente está em pontos turísticos

My only complaint was that due to a transportation work stoppage we had to adjust our reservation. We were charged for our Monday return basically twice because we arrived early. The room was available and we were scheduled to stay that day. Staff could of been more flexible due to what was occurring. We stayed there for almost two weeks. This was our second trip to Ibis.